Customer Success Engineer - XSOAR
About Trantor:Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE engagement model, we operate as a seamless extension of our client's teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cybersecurity industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners. Please visit us at: https://trantorinc.comJob Role & ResponsibilitiesAssist customers with their Incident Response efforts leveraging SOAR for Security Orchestration Automation and Response.As a part of the Global Support Team, you'll be supporting multi-functional teams, analyzing problem statements, and delivering solutions to their issuesSOAR technical implementation/operations/troubleshooting in a customer environmentInteract with Security and IT technologies relating to the customer environmentTranslate and refine complex requirements and execute best practice solutionsDevelop and contribute content in the forms of Code, Documentation, Training, and moreOther tasks and duties as needed to support the customer and/or business relating to SOARThe candidate is expected to comply with the company's policies and procedures.Required Skills:Minimum 5+ years of relevant work experience as a Security Incident Responder or SOC analyst.Relevant experience in SOAR platforms (Resilient, Palo Alto, Demisto, Exabeam, Tanium, Splunk or equivalent)Security Incident and Event Management (Qradar, Arcshight, Splunk, OSSIM or any other platform)Able to troubleshoot and be a problem solver with analytical proficiency in Linux.Experience coding in Python, PowerShell or JavaScriptExperience in cybersecurity incident responseStrong understanding of cybersecurity technologies, protocols and applicationsExcellent written and verbal communication skillsBE/BTech in Computer Engineering / Electronics & Communications Engineering or their equivalentSecurity Certifications will be a plus.