Customer Success Associate

Customer Success & Growth AssociateEvanston, IL (Onsite)Full-Time | Reports to COOAbout Bear ClawBear Claw is an AI-powered ATS built for modern recruiters who want to move faster, automate deeper, and hire smarter. We’re building the most advanced agentic recruiting platform in the industry — and we move fast. If you want real ownership inside a scaling AI startup, keep reading.The RoleThis is not a passive support job. As a Customer Success & Growth Associate, you’ll sit at the center of onboarding, adoption, and revenue support. You’ll work directly with the COO and interact daily with founders, recruiting leaders, and enterprise teams.You will:Drive onboarding and workflow setupGuide customers through ATS and BC-Agent activationMonitor adoption and prevent churn before it happensSupport inbound demo requests and discovery callsMaintain clean HubSpot data and pipeline hygieneCoordinate with Product/Engineering on issues and feedbackYou’re helping customers succeed — and helping revenue grow.What You’ll OwnOnboarding & AdoptionRun smooth onboarding sessionsTrack milestones and remove blockersEnsure customers hit usage targets earlyCustomer SupportRespond quickly and professionallyTroubleshoot issuesDocument everything clearly in HubSpotRevenue SupportManage inbound demo requestsConduct initial discovery callsKeep follow-ups tight so no deal stallsWhat Success Looks LikeCustomers go live fastAdoption increases month over monthRenewals feel proactiveResponse times are strongHubSpot stays clean and actionableWhat We’re Looking For1–3 years in Customer Success, Recruiting Ops, Account Support, or HR TechFamiliar with ATS platforms or recruiting workflows a plusExperience using HubSpot a plusStrong communication skillsComfortable in a fast-moving startupAble to work onsite in EvanstonBonus if you’ve worked in SaaS or AI tools.Growth PathThis is a launchpad role.Top performers can grow into:Customer Success ManagerImplementation LeadRevenue / Sales OpsAccount ExecutiveWe promote based on performance, not tenure.Why Bear ClawWork directly with leadershipReal ownershipFast growth environmentAI-driven productCompetitive salary + performance bonusFull benefits + 401(k)Salary range is based on experience (70K - 85K)