Technical Writer - Columbus, OH
- Create and Maintain Architecture Diagrams, API Documentation, Data Dictionaries, Entity Relationship Diagrams and System Configuration guides.
- Document current state and future state workflows, including Intake Process, Billing Flows, Automated Jobs and System interactions.
- Maintain documentation libraries and subscription lists.
- Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
- Develop, enhance, and maintain user documentation for multiple applications and Ensure appropriate control.
- Develop User guides, Quick Start Manuals, SOP’s and Training Content for Program Staff, supervisors and Administrators.
- Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
- Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
- Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
- Identify and make recommendations around documentation and templates needed by the Application Teams.
- Work with users and other State personnel to ensure that the solutions meet State business requirements.
- Identify and initiate continuous improvement opportunities.
- Direct the development of accurate estimates for documentation requests/activities as required
- Review and understand the Application Teams workplan.
- Determine time estimates and schedule for own work and resolve issues in a timely manner.
- Identify and track issues, risks and action items.
- Review and approve procedures for use of on-line documentation tools as appropriate.
- Identify business and technical documentation needs not currently addressed.
- Promote the need for developing and using standard documentation for all processes within the organization.
- Perform detailed reviews of interim and final tasks as appropriate.
- Oversee processing of service requests.
- Manage, deploy, and schedule Technical Writer activities.
- Develop and manage short and long-term documentation plans and schedules.
- Understand work requests/needs within Application Teams
- Work with Team Leads and Group Leads to set documentation goals.
Experience:
- Ideally, 5-6 years of similar experience in projects that involved legacy system migration, re-factoring or modernization would be highly preferred.
Educational requirements:
- Education: 4 year college Degree in IT, Computer Science, Engineering or Business with a focus on Technology
The Position is Hybrid and the hire should be able to come to DCY office in Columbus as needed.