AV Support Technician

The AV Technician is responsible for providing Audio Visual support for Break Fix / Meeting Support activities. The AV Technician is expected to backfill as necessary in support of all AV team deliverables. The successful AV Technician must be reliable, able to self manage time, work well under pressure and work with little direct supervision. This is an on-site role 8AM - 4:30PM. M-F, No Experience with Google Meets Video Conferencing is a plus. * This role may require occasional flexible working hours based on meeting schedules, room availability and workload. AV Technician Responsibilities Provide hands on support for AV Break / Fix Activities Works with site techs at client locations to assist with AV support Monitors AV ticket queues, ticket assignments Works assigned AV tickets queues (Meeting Support / Break Fix) Manages ticket escalations, taking corrective actions and communicating escalations to the appropriate leadership when necessary Provide hands on support for monthly AV Room Check Activities Provides Pre Meeting Setup, Testing and support (Secondary) Provides Day of Meeting Support “Produces the Event” (Secondary) Provides Active Meeting Troubleshooting of live events (Secondary) Provides individual training for clients on large meeting spaces (Secondary) Works with Third Party vendors to provide AV support locations Provides Asset Management support Work with the AV manager to review and update AV Knowledge Base articles Weekly Open Tickets Review Master Meeting Schedule Review AV Manager One on One Meeting Monthly Ticket Review Reporting Operational Reporting As Requested Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Professional development assistance Vision insurance Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Benton Harbor, MI: Reliably commute or planning to relocate before starting work (Required) License/Certification: Driver's License (Required) Work Location: In person