Store Manager

Job Description As a manager of Rocky Mountain Chocolate Factory and Yogurtini, you are responsible for overseeing and managing the daily operations to ensure a clean and safe environment and ensure that our customers leave with memories that make them a loyal customer for years to come. We are ONE store with shared employees and spaces with around 10-14 employees. We do everything from stocking, cleaning, customer service, decorating product, cooking caramel, and more. This position will report directly to the owners in regards to scheduling, day-to-day operations, promotions, hiring and firing. The responsibilities of the manager would include: · Hiring, training, supervising, directing, and developing employees to be the best they can be to deliver an unforgettable positive experience for every customer · Leading with a fair, firm, and fun approach lead by example in the form of impeccable customer service/guest interaction, solid work ethic, and cleanliness · Learning the different roles in the business to improve efficiency and direct staff · Create staff schedule to ensure appropriate staffing and make adjustments when required · Will be main point of contact with staff for coordinating callouts, questions, or emergencies · Helping employees understand why their role is important and why each task is necessary · Managing inventory and working with the assistant manager on new products · Creating a fun and positive atmosphere for employees and customers · Responsible for working with owners in creating engaging social media posts that promote our brands and increase sales volume. · Evaluating metrics to make necessary improvements · Communicating with the owner · Work collaboratively with ownership and maintain professional relationships with outside consultants/vendors. · Improving operational procedures What you'll need: · Prior management experience (2 years in restaurant management or retail would be helpful not required) · Ability to speak to and smooth customer service interactions in agreeable manor · Positive attitude even in stressful situations · Flexible schedule, work on nights, weekends, and holidays as needed · Excellent leadership and communication skills · Not afraid to confront important employee issues such as health code violations, theft, procedural issues · Great with prioritizing and organization · High standards for self and the team with improvement and retention in mind · Obtain and maintain Managers Food Handlers Card · Excited to learn and grow personally and professionally