Desktop Support Analyst | Mac-Heavy Environment | Onsite (Mountain View)

Location: Mountain View, CA (5 days onsite)Type: ContractOverviewHands-on Desktop Support role in a fast-paced corporate IT environment. Mac-heavy environment, but still supporting both Mac and Windows systems. Strong focus on desk-side troubleshooting, ticket resolution, and day-to-day employee support.Key ResponsibilitiesTroubleshoot hardware, software, and connectivity issuesManage ticket queue (ServiceNow)Provide desk-side support (devices, peripherals, setups)Support laptop lifecycle (imaging, repairs, secure wipes)Support iOS and Android devicesAssist with VPN, Wi-Fi, and user access issuesRequirements3–5+ years Desktop Support experienceStrong Mac + Windows troubleshooting (required)Experience in corporate IT environmentsServiceNow or similar ticketing toolsBasic networking + Active Directory knowledgeStrong communication skillsNice to HaveWalk-up / technobar supportCitrix / VDI exposureJAMF, Intune, or other MDM toolsApplyIf you're strong on Mac but comfortable supporting both environments, apply now.