Team Lead

The Zone offers a fast paced, energetic, family oriented work environment that focuses on serving our guests. We have been in business 22 years and are hiring full time and part time team leads. The ideal candidate will organize and manage the operations of the business during their shift. You will be responsible for setting standards for acceptable levels and methods of all operations; conducting inspections of attractions and building; while recommending and implementing new projects and improvements. Job Duties: Hands-on leader; manage day-to-day operations; ensuring quality standards are met while meeting all expectations of our guests. Provide recommendations for and ensure compliance with operational policies, priorities, and standards relating to operations. Ensure all personnel perform their job safely, efficiently and adhere to all policies & procedures. Handles guest complaints, settles disputes, and resolves conflicts. Sets a positive example for guest relations. Displays outstanding customer service skills. Responsible for daily cash handling and reconciliations. Job Requirements: Must have supervisory and sales experience in entertainment, customer service, retail, restaurants, or hospitality. Great customer service and conflict resolution experience. Must be able to work weekends, evenings and holidays. Compensation: Competitive wage TBD based on experience. This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail Autonomous/Independent -- enjoys working with little direction Innovative -- prefers working in unconventional ways or on tasks that require creativity High stress tolerance -- thrives in a high-pressure environment Job Types: Full-time, Part-time, Contract Pay: From $16.00 per hour Benefits: * Employee discount Application Question(s): * Are you available to work evenings and weekends? License/Certification: * Driver's License (Preferred) Work Location: In person