Clinic Receptionist

Greet patients and visitors warmly and monitor lobby activity to ensure a safe, respectful environment. Answer and triage multi-line phone calls; manage voicemails and route messages appropriately. Schedule, confirm, change, and cancel appointments using electronic practice management systems. Register patients by verifying demographics, insurance, preferred pharmacy, and required documentation. Collect co-pays and process check-in and check-out workflows while maintaining confidentiality. Scan and upload documents accurately into the Electronic Medical Record (EMR)Perform insurance eligibility checks and pre-certifications prior to appointments. Process Requests for Information (ROIs), referrals, and prior authorizations as assigned. Respond to patient inquiries regarding services, insurance, co-pays, and patient portal access. Manage inbound and outbound faxes, mail distribution, and package receipt. Maintain cleanliness and organization of reception and lobby areas. Provide backup c...Receptionist, Clinic, Healthcare, Staffing, Patient