Manager, Managed Desktop Services

The Manager of Managed Desktop Services leads the engineering and operations team responsible for delivering secure, reliable, and high-performing desktop platforms across Windows, macOS, and Citrix VDI environments. This role provides leadership for the teams responsible for OS image creation and lifecycle management, application packaging, Tier 3 endpoint support, and operation of the enterprise Citrix environment. The manager ensures excellent customer experience, strong security posture, and high-quality service delivery aligned with enterprise architecture and operational standards.Key ResponsibilitiesLeadership & Service OwnershipOwn the end-to-end delivery and continuous improvement of Managed Desktop Services, including endpoint imaging, application packaging, VDI operations, and Tier 3 support.Develop service roadmaps, standards, runbooks, and operational KPIs to ensure consistency and reliability.Manage and mentor a multidisciplinary team of engineers and specialists, providing coaching, development, and performance management.Ensure documentation, knowledge articles, and service processes are complete, current, and accessible.Windows & macOS Endpoint EngineeringLead the design, engineering, and maintenance of Windows and macOS desktop and laptop OS images.Ensure images meet enterprise configuration standards, security baselines, patch compliance, and regulatory requirements.Oversee OS lifecycle management, including updates, new versions, and device configuration policies (GPO, Intune, JAMF, etc.).Manage release processes with structured testing, validation, and change controls.Application Packaging & DeploymentDirect the packaging and deployment of applications for Windows (MSI/IntuneWin) and macOS (PKG/DMG).Define and enforce packaging standards, testing procedures, and approval workflows.Work with product owners, business units, and InfoSec to prioritize requests and ensure packaged software is compliant and stable.Optimize deployment mechanisms through SCCM/MECM, Intune, JAMF, and other enterprise tools.Citrix VDI OperationsOversee the day-to-day operations of the Citrix Virtual Apps & Desktops environment (or Citrix Cloud, if applicable).Ensure VDI images, policies, profiles, and application layers remain updated, secure, and performant.Monitor system health, session behavior, resource utilization, and overall VDI stability.Coordinate with infrastructure teams on virtualization, storage, and networking dependencies impacting the VDI estate.Tier 3 Desktop SupportLead the Tier 3 team responsible for escalated endpoint and VDI issues.Perform root cause analyses and implement long-term corrective actions to reduce repeat incidents.Serve as the final escalation point for complex OS, application, configuration, and VDI issues.Provide advanced technical guidance and documentation to Tier 1 and Tier 2 teams.Required QualificationsMinimum of 12 years related experience10+ years of technical experience in desktop engineering, endpoint management, or VDI operations.5+ years managing an engineering or operations team.Hands-on expertise with:Windows 10/11 and macOS imaging and provisioningSCCM/MECM, Intune, JAMF, or equivalent management platformsApplication packaging technologies for Windows and macOSCitrix Virtual Apps & Desktops, Citrix Provisioning, Citrix CloudPowerShell, Bash, or scripting for automationStrong problem-solving skills with a track record of reducing incidents and improving service reliability.Familiarity with security baselines such as DISA STIGs, CIS/NIST standards, and patching practices.Strong communication and stakeholder engagement skills.US Citizen with the ability to obtain Agency clearancePreferred QualificationsExperience supporting federal, regulated, or compliance-driven environments (FISMA, FedRAMP, DHS, DoD).Relevant certifications such as:Microsoft (MD-102, AZ-104, SC-series)Apple ACSP/ACTCCitrix CCA-V or CCP-VITIL 4 FoundationExperience with automation or orchestration for endpoint deployment and support workflowsPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.Target Salary Range$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.J-18808-Ljbffr