FINRA Licensed Contact Center Manager

A company is looking for a Contact Center Manager, Remote. Key ResponsibilitiesManage a diverse team of front-line Client Care Professionals and oversee contact center operations Analyze performance metrics and Voice of the Customer survey data to optimize team performance Partner with various departments to ensure compliance and enhance employee engagementRequired QualificationsCollege degree or equivalent experience Five+ years of Contact Center experience with two years of leadership experience Knowledge of financial products and contact center operations Experience with systems such as Salesforce and Workforce Management Licensing requirements including FINRA Series 6 and 26 within 90 days of hire