Customer Success Manager

Customer Success ManagerAI/Data Start-up📍 Location: Bay Area (US) - office based💰 Salary: Circa $170k - $230k OTE + stock/benefitsWe’re working with a seriously exciting, fast-scaling AI company that’s redefining how enterprises interact with their data. They’ve built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they’re now looking for a Customer Success Manager to join as one of the early hires supporting a growing enterprise customer base. This is not your typical CSM role. Think high-impact, technical, and highly strategic—working directly with customers to drive adoption, value, and long-term success with a truly innovative product.The RoleAs a Customer Success Manager, you’ll own the post-sale customer journey—driving onboarding, adoption, and expansion across a portfolio of commercial and enterprise accounts. You’ll act as a trusted advisor, partnering closely with technical and business stakeholders while working cross-functionally with Product, Engineering, and GTM teams to deliver real outcomes. This is a foundational hire, meaning you’ll also help shape how Customer Success is built as the company scales.What You’ll Be DoingOwning relationships with enterprise customers from onboarding through renewal and expansionDriving product adoption and usage, ensuring customers realize measurable business valueActing as a strategic partner to both technical and non-technical stakeholdersLeading onboarding, enablement sessions, and ongoing customer engagementsPartnering closely with Support and Engineering to resolve technical challengesIdentifying expansion opportunities and supporting commercial conversationsGathering and synthesizing customer feedback to influence product roadmap and prioritiesBuilding playbooks, processes, and best practices for Customer Success in a scaling environmentWhat They’re Looking For4–7+ years in Customer Success, Technical Account Management, or similar rolesAble to work from the Bay Area office 4 days per weekSolid hands-on experience with SQLExperience working with technical products (data platforms, AI, SaaS, or similar)Good understanding of data workflows and modern data stacks (Snowflake, BigQuery, etc.)Comfortable engaging with both technical users and executive stakeholdersProven ability to drive adoption, retention, and expansion within enterprise accountsHighly proactive, structured, and comfortable in a fast-paced startup environmentStrong communication skills with a consultative, problem-solving mindset*Follow Scout Global for more roles like this*