Guidewire Production Support

Required Experience12-15 years in IT delivery support with strong exposure to Guidewire Insurance Suite production supportProven experience in L2L3 application support incident problem management and RCAStrong PC insurance domain knowledge Billing centreExperience working in 24x7 on call production support models rotational shiftsMust Have SkillsGuidewire DomainDeep functional expertise in Billing CenterStrong understanding of Guidewire entities business rules validation workflows and product model conceptsAbility to interpret production behaviour and recommend configuration process fixesSupport OperationsHandson experience with o Incident Problem Change processes ITIL alignedo SLA tracking escalation management stakeholder commso Major incident handling and executive updatesTroubleshooting AnalysisStrong debugging ability using o Application logs integration logs batch logso Queries and data analysis SQLo Monitoring tools Splunk Dynatrace AppDynamics ELKany