Package Investigations Specialist

OverviewAt Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.This position is located on-site in our Wausau, Wisconsin office.Schedule: Monday-Friday 10am-6pmCompensation: $16.50 / hourNext available start date: Monday, May 4thTraining: You would attend 3 weeks of Customer Care Training Monday-Friday 1pm-5:30pm in addition to one week of in-department training during your regularly scheduled shifts.What our employees say they love most about working here:Their coworkers!The atmosphere: welcoming & sense of belongingRecognition and appreciation from leadershipProblem-solving and helping customersLearning about the businessLaid back environmentWeekends offResponsibilitiesProviding superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mindSpeaking with internal and external customers directly over the phone or via email to resolve issues or concerns as neededEfficiently entering customer information and call notes into the order management systemAccurately completing appropriate follow up actions for order and service resolutionSending customer notifications and follow up emails regarding delivery investigationsAssisting with contact center phone call volume as neededQualificationsProficient computer navigation skills including ability to multi-task Positive attitude Written and oral communication skills, including professionalism while speaking with internal & external customersPrevious customer service experience is strongly preferredBenefits30-50% employee discountPaid time off: 8 personal days & 10+ vacation days per year, plus holidaysCasual dress code - Wear your sneakers to work!Medical / dental / vision coverage401(k) with Roth option and company matchOpportunities for advancementLearning and development opportunitiesStock purchase planEducation reimbursement programLife insuranceEmployee Resource GroupsEmployee referral bonus programRecognition and appreciation initiatives