Technical Support Level 2

Level 2 Technical Support @ San Antonio, TX Duration: 9+ Months General Description Hardware refresh tech -iphone/ios Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices. HW disposal and inventory management. Support projects and tasks as assigned. Manage and prioritize Incident and Request tickets. Support workload typically 80% end-user HW/SW, 20% infrastructure. Requirements/Must Have : Excellent troubleshooting, problem solving & root cause analysis skills. Exceptional customer service. Migration exp with Win 7 and other windows servers PC roll out, Applications installation Deployment and troubleshooting iphone/ios SCCM, Remedy Air watch(would be strong plus) In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook. Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets. Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools. Working knowledge of network protocols. Additional Information Job Location J-18808-Ljbffr