Analyst, Partner Service Project Admin

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.Are you ready to join us?The Partner Project Analyst is responsible for the ownership, execution, and outcomes of internal and external partner- and organization-focused projects. They manage project work according to established priorities and deadlines, ensuring alignment with business objectives and partner commitments.This role works closely with Partner Services Managers, leadership, and internal partners to assess capacity, set priorities, and create and maintain a comprehensive project roadmap outlining all active and upcoming initiatives. The Partner Project Specialist ensures ongoing visibility into project scope, timelines, risks, and status across the organization.In addition, the Partner Project Analyst serves as operational and leadership backup, leveraging their expertise to support the team as needs arise. In this capacity, the role may assist with daily team assignments, help navigate escalations, and collaborate with internal and external partners to drive timely and effective resolutions.What You Will DoOperational & Leadership BackupServe as operational and leadership backup as needed to support continuity of workAssist with daily team assignments and workload coordination during leadership absencesHelp navigate escalations by gathering details, coordinating stakeholders, and driving resolutionSupport leadership decision-making by presenting options, impacts, and recommendationsProject Ownership & ExecutionOwn and support the execution of internal and external partner-focused projects from intake through completionManage project initiation, requirements analysis, planning, construction, and transition.Manage assigned projects according to established priorities, timelines, and business requirementsTrack project milestones, deliverables, risks, and dependencies to ensure successful outcomesDevelop project plans, timelines, and schedules, identifying resources and potential roadblocks. Develops and delivers clear, effective project communications for both internal and external audiences.Support the development and updating of processes, procedures, and training documentationEnsure effective handoffs and knowledge transfer across teamsAssists with creation of new partner integration work to onboard and build out Partner service modelOwn the creation and testing of all custom processes involving money movement or new intake processesEnsure project work aligns with internal standards, partner agreements, and compliance requirementsPromote accuracy, consistency, and quality in all project-related deliverablesVendor/Customization ManagementManage relationships and communications between HSA Bank and its vendors, with a focus on supporting and executing custom processes.Ability to develop and implement vendor management policies and strategiesFlexibility and adaptability to changing business needsServe as a primary point of coordination between Partner Services, internal teams, and external partnersFacilitate communication to ensure alignment on scope, timelines, expectations, and next stepsSupport partner inquiries, requests, and issue resolution related to active projectsOther items as assigned by manager and business needs require.Skills And AbilitiesStrong customer service orientation with a focus on quality and accuracyExcellent interpersonal skills and the ability to build effective working relationshipsStrong troubleshooting, critical thinking, and decision-making abilitiesExceptional verbal and written communication skillsDemonstrated project management and task coordination skillsAbility to apply communication and problem-solving skills to effectively manage day-to-day responsibilitiesProficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Ability to effectively multitask and manage competing prioritiesStrong organizational skills with a high level of attention to detailAbility to work effectively with a diverse workforce and customer baseDemonstrates flexibility and adaptability in a changing business environmentConfidently manages daily challenges and adjusts to multiple demands, shifting priorities, and rapid changeStrong commitment to personal growth, continuous learning, and professional successAbility to remain at a workstation for extended periods of timeAbility to perform repetitive keyboard and mouse usageWillingness and flexibility to support time-sensitive deliverables, which may occasionally require work outside standard business hoursEducation QualificationsBachelor’s degree in Business, Project Management, Operations, or a related field (or equivalent experience)4 years of customer service experience with large Employers, Partners, Vendors4 years of HSA Bank experience is preferred or like experience with products suite we offer2 years’ project management experienceThe estimated salary range for this position is $55,000USD to $59,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.