RFID Technical Support Specialist

Alliance, OHLocation: Alliance, OH Job Description: We are looking for a hands-on RFID Technical Support Specialist to support our label manufacturing operations. You will be the “go-to” expert for the hardware and software that embeds intelligence into our labels, ensuring that our printers, readers, and computer systems are perfectly synchronized for high-volume production.Key Responsibilities Reader & Testing SystemsHardware Support: Maintain and troubleshoot fixed RFID readers and antennas used to verify 100% of manufactured rolls.Validation: Use handheld and fixed readers to perform spot checks on finished inventory to ensure data integrity and read-range compliance.Firmware: Keep all reader hardware up to date with the latest firmware to maintain compatibility with evolving tag protocols.Support and have working knowledge of the various standards of UHF and HF data encode data structure Software & Data Integration Label Design: Support the use of design software (Easylabel, Customer tools) to map variable data fields to RFID memory banks (EPC, User, TID).Middleware: Manage the software “bridge” that connects our production equipment to our ERP/database systems. Encoding Files: Verify that incoming encoding files from customers are formatted correctly and translate accurately to the physical tags. General Computer & Network SupportWorkstation Maintenance: Provide Tier 1 & 2 support for the PCs, tablets, and HMIs (Human-Machine Interfaces) used on the production line.Connectivity: Ensure all RFID equipment is properly networked (LAN/WLAN) and communicating with the central server.Log Management: Monitor system logs to identify and resolve data bottlenecks or communication drops.Preferred Skills & Qualifications Experience: 2+ years in a technical support role within a manufacturing or industrial environment.RFID Knowledge: Understanding of UHF Gen2 protocols and how physical environments (metal/liquid/interference) affect tag performance.Printer Expertise: Deep familiarity with industrial thermal printer mechanics and RFID encoding modules. Networking Basics: Solid grasp of TCP/IP, static IPs, and troubleshooting wireless connectivity in an industrial setting.Problem Solving: A “detective” mindset to find out why a tag isn’t reading—whether it’s a hardware failure, software glitch, or a bad batch of inlays.Providing excellent communication and support: work with management and operators in each department, putting a priority on making sure the issue is fixed properly. Listen and work with the operator to understand the issue and work to provide the correct fix.What Success Looks LikeZero Downtime: Proactive maintenance keeps the printing and encoding lines running smoothly.Data Accuracy: 100% verification that the data written to the chip matches the data printed on the face of the label. Efficiency: Minimizing “scrap” by identifying and correcting encoding errors early in the production run. MPI offers a competitive wage, health insurance, 401 (k), paid holidays & vacation.E-mail your resume and references to shauna@mpilabels.com