Hotel Front Desk Attendant

Hotel Front Desk AttendantWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.This position requires cross-training on the Night Audit.Regularly scheduled shifts are Monday-Sunday with estimated start and end times as follows: 7a-3p, 3p-11p, and 11p-7a, as needed.ResponsibilitiesManage guest check-ins and check-outs appropriatelyWelcome guests warmly, determine their needs, and manage the registration process.Operate the hotel switchboard, answer inquiries, and transfer calls as needed.Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directionsTake reservations in person, via email, or over the phone, including group bookings.QualificationsPhysical ability to stand, walk, and lift up to 25 pounds as needed.Strong customer service skills with a guest-focused approach.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.Availability to work flexible schedules, including weekends and holidays.Compensation $18 - $20 hourly About Everhome Suites Portsmouth - NewingtonARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.