In Store Training Specialist

Job OverviewWe are a fresh tea beverage brand from China - \"MIXUE,\" with over 40,000 stores worldwide and 5,000 employees. We are actively expanding into global overseas markets, aiming not only to bring high-quality, affordable deliciousness to the world but also to be a caring and fun company for our employees. We look forward to having excellent individuals like you join us.The In-Store Training Specialist is responsible for delivering hands-on, in-store training to frontline employees, ensuring consistent execution of operational standards, customer service, food safety, and brand procedures.Location: West LAResponsibilitiesTraining & OnboardingLead onboarding and hands-on training sessions for new crew members, with a strong focus on food preparation, food safety, and customer service standards.Demonstrate and coach proper use of POS systems (e.g., Aloha POS, Micros POS) to ensure accurate and efficient transactions.Operations Support & CoachingProvide on-the-floor guidance in food handling, sanitation, and kitchen procedures to maintain consistent hygiene and operational standards.Support daily store operations as needed, including food preparation, cashiering, bussing, and guest service, to model best practices.Promote effective upselling and suggestive-selling techniques to increase sales while enhancing the overall customer experience.Performance & ComplianceMonitor team performance during shifts, deliver constructive feedback, and foster a positive, supportive learning environment.Ensure compliance with all health, safety, and sanitation regulations, reinforcing standards across all shifts and team members.SkillsProven experience in food preparation, quick service restaurants, or the food industry with a strong understanding of food safety and handling procedures.Familiarity with POS systems such as Aloha POS and Micros POS for cash handling and transaction processing.Excellent communication skills in Mandarin; ability to train and motivate bilingual teams effectively.Strong time management skills to handle multiple responsibilities efficiently in a fast-paced environment.Ability to demonstrate kitchen experience, retail math skills, and basic math for accurate cash handling and inventory management.Commitment to maintaining sanitation standards, proper food handling practices, and overall restaurant cleanliness. Join us as a In-Store Training Specialist to empower your career growth while making a positive impact on our customers’ dining experience!