Science/Engineering Trainee

Job DescriptionWork Location: OnSite in Farmington Hills, MichiganAs a Trainee at LSPedia, you'll be immersed in learn and develop skills to support our Software as a Solution suite, a leading traceability and compliance solution for the pharmaceutical industry. Through hands on experience and mentorship, you'll assist level 1 to level 3 support engineers, account managers, customers, and gain foundational expertise in system analysis and problem solving. Your goal: elevate to a full support engineer role within three months by delivering topnotch service, accurate troubleshooting, and proactive learning.Key Responsibilities:Build expertise in LSPedia's OneScan solution suiteMaster Freshdesk the support toolWork closely with your team members on resolving tickets, taking care of customers, and providing timely updates.Participate in structured training to enhance technical skills and software proficiency.Deliver exceptional customer service, troubleshoot issues, escalate as needed, and ensure customer satisfaction.Document tasks thoroughly and update records to maintain accurate work histories.Attend team meetings, providing status updates on assignments and project progress.Minimum Requirements:Associate or Bachelor's degree in Engineering, Science, or a related fieldStrong curiosity and commitment to professional growth in system analysis and problem solvingExcellent communication and interpersonal skills, with a customer focused mindsetBasic understanding of XML and experience with Microsoft Office toolsAbility to work both independently and collaboratively in a dynamic, fast paced environmentSelf starter and problem solverPreferred Requirements:Prior experience in customer or support rolesFamiliarity with SaaS, CRM tools, or customer support systemsStrong initiative and ambition to advance within a high visibility, high impact roleAbout LSPediaWelcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.