Drive-Thru Shift Leader

Salary Range: $17-20 per hour + benefits*Be a part of a team that MATTERS. Build a future that MATTERS. Your Leadership Starts Here.CHARACTER - demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect andCHEMISTRY - align with the vision and CORE values of the Operator and organizationCOMPETENCY - display a working knowledge of Chick-fil-A brand standardsINNOVATION & STRATEGIC THINKING - demonstrates the ability to innovate new ideas, and think strategically about growth at Chick-fil-A Colonial HeightsRESULTS ORIENTED - proven ability to drive and reach goals and resultsCOMMUNICATION - actively demonstrate ability to effectively communicate, share ideas, provide feedback and take a positive approach to all situations.·Responsibilities:Prioritize guest service (serving, bagging, prepping, cooking etc. in a timely manner)Maintain cleanliness of your work area (kitchen, hospitality or drive-thru)Maintain labor and productivity goalsStock proactively throughout the shift and assist team as necessaryEffectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.Assisting with catering and/or making deliveriesCoaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.Maintain food safety and cleanliness standardsOpen and/or close the restaurant leading the shift as a key holderDemonstrate a passion for the business and managing the overall operationsRequirements:You must be hard-working, team-oriented, friendly, honest and have great customer service skills.Reliable transportation with a current driver's license is requiredBe authorized to work in the United StatesBe at least 18 years oldBe available to work any time including Saturdays- time off can be given for special requestsHave at least one-year previous restaurant management or leadership experience is preferred.Excellent verbal and written communication skillsCoaching Behaviors:Sense of Urgency that creates surprisingly fast Speed of ServiceAttention to detail that ensures preparation and production procedures are followedExecution of systems that ensure a refreshingly clean environmentMaintaining a work environment that ensures and promotes food safetyVigilant attention to the organization and appearance of our drive-thru and all guest facing areasBehavior Characteristics:Work a maximum of up to forty hours + overtime (if needed) per week in the restaurantAllocate at least two hours per week to planningFocus on systematically and effectively communicating store goals and important info to Team MembersCombine critical thinking and practical leadership to create a culture of innovationEffectively coach and give direction,Intentionally and methodically grow and nurture relationships with the staffBe able to connect with a multicultural teamEnthusiastically and passionately lead the teamAdditional Responsibilities:Inventory managementEnd-of-Month counts and inputMaintaining accurate transfer logsEffective & efficient orderingMaintaining a LEAN production environmentCoaching, evaluating, and providing accountability for all Drive-Thru Team MembersTroubleshooting and repairing equipment and facilitiesEnsure all necessary preventative maintenance and cleaning on set schedule.Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.