Product Quality Vigilance, E2E Supervisor

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.comAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job FunctionQualityJob Sub FunctionQuality AssuranceJob CategoryPeople LeaderAll Job Posting Locations:Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of AmericaJob DescriptionJohnson & Johnson is currently recruiting for a Product Quality Vigilance (PQV) E2E Supervisor! This position can be located in Horsham, PA, Titusville, NJ, Beerse Belgium, Cork Ireland or Latina, Italy.Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):North America- Requisition #R-073909EMEA– Requisition# R-076329Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.Position SummaryThe PQV End‑to‑End (E2E) Supervisor is responsible for supervising Product Quality Vigilance (PQV) complaint management Shared Services teams. This role oversees centralized resources responsible for complaint triage activities and management of field sample retrieval, ensuring timely, compliant, and efficient execution in accordance with established procedures and regulatory requirements. The Supervisor is also accountable for reviewing and approving records and requests within the complaint management system.Key ResponsibilitiesProvide day‑to‑day leadership and supervision for centralized PQV shared services resources.Oversee complaint intake and triage activities to ensure timely, accurate, and compliant processing.Ensure effective management and coordination of field sample retrieval activities across supported regions and sites.Review and approve complaint system requests (for example void requests) and records in accordance with established procedures and quality system requirements.Ensure adherence to applicable Quality Management Systems (QMS), standard operating procedures, and global regulatory requirements.Collaborate with PQV leadership, cross‑functional partners, and global stakeholders to support operational effectiveness and continuous improvement initiatives.QualificationsEducationBachelor’s degree required; degree in Science, Engineering, Pharmacy, or related discipline preferred.Skills & ExperienceMinimum of 5 years of experience in pharmaceutical, medical device, or consumer health quality functions, with emphasis on complaint management, quality assurance, or vigilance activities.Demonstrated people leadership experience, including direct supervision of teams in a centralized or Shared Services environment.Working knowledge of global quality systems and applicable regulatory requirements (e.g., FDA, EU MDR, ISO).Experience working in matrixed and global organizations preferred.Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.Required SkillsPreferred Skills:The anticipated base pay range for this position is :$94,000.00 - $151,800.00Additional Description For Pay TransparencySubject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).BenefitsSubject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:Vacation –120 hours per calendar yearSick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar yearHoliday pay, including Floating Holidays –13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar yearParental Leave – 480 hours within one year of the birth/adoption/foster care of a childBereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar yearCaregiver Leave – 80 hours in a 52-week rolling period10 daysVolunteer Leave – 32 hours per calendar yearMilitary Spouse Time-Off – 80 hours per calendar year