Operations Manager

ApplyDescriptionSUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESThe Operations Manager - Florida will oversee service operations, manage field technicians, support installations, and serve as a trusted advisor to our clients. This is a hands-on leadership role responsible for ensuring operational excellence while also helping grow existing accounts through service expansion, equipment upgrades, and automation solutions. The ideal candidate has strong experience in commercial or heavy residential pool operations, enjoys working with people, and is comfortable interacting directly with clients and property teams.The position is based in Orlando, Florida, with travel throughout the state as needed.Key Responsibilities Include:Operations LeadershipLead and manage field technicians and service teams across FloridaCoordinate service schedules, preventative maintenance programs, and emergency responseEnsure high service quality standards and operational consistencyTrain and mentor technicians on water chemistry, equipment, and operational best practicesMonitor operational performance and ensure service excellenceClient & Account ManagementServe as the primary operational contact for key clients including hotels, resorts, multifamily properties, and commercial facilitiesConduct property walkthroughs and operational reviews with engineering and facility teamsMaintain strong relationships with property managers, engineers, and ownership groupsEnsure client satisfaction and long-term retentionAccount Growth & UpsellingIdentify opportunities to improve client aquatic operations through:Automation systemsChemical dosing systemsMonitoring platformsEquipment upgradesExpanded service programsWork with leadership to develop proposals and service expansionsSupport the growth of existing accounts by delivering value and operational expertiseProject ManagementOversee installation projects for monitoring systems, chemical controllers, and automation equipmentCoordinate technicians, vendors, and property teams during installationsEnsure projects are completed safely, on schedule, and at high quality standardsWater Quality & ComplianceEnsure proper water chemistry and operational standards across serviced facilitiesSupport troubleshooting of water quality issues and equipment performanceEnsure compliance with Florida aquatic health regulationsRequirementsQUALIFICATIONSStrong knowledge of pool equipment, water chemistry, and aquatic systemsStrong communication and leadership skillsAbility to use technology and software systems with easeProficient in GSuite and MS Office as well as routing software and CRM systemsAbility to communicate fluently in both written and verbal English. Bilingual in Spanish is a plus!Must possess a valid driver's license that has been valid for at least the last 2 yearsMust be based in Orlando, Florida metroAbility to travel throughout Florida as neededSUPERVISORY RESPONSIBILITIES* Responsible for managing field technicians in the territoryEDUCATION and/or EXPERIENCE5+ years experience in commercial (preferred) or heavy residential pool operationsExperience managing field technicians or service teamsExperience managing service routes, maintenance programs, or installationsExperience in client-facing roles or account managementExperience identifying upsell or service expansion opportunitiesCPO (Certified Pool Operator) certification or ability to certify within 30 days of hireExperience working with hospitality and multifamily properties preferredExperience presenting operational recommendations to clients