Technician Trainer

Job Title: Structured Cabling Technical TrainerTechnical Trainer/BICSI CertifiedPosition SummaryThe Structured Cabling Technician Trainer is responsible for developing, delivering, and enforcing a highly disciplined, standards-based training program for field technicians across a defined five-level career progression (Level 1 5). This role functions as both instructor and technical mentor, ensuring technicians achieve mastery in structured cabling installation, testing, documentation, safety compliance, and industry best practices aligned with or exceeding BICSI-aligned standards.The Trainer serves as the operational "talent multiplier for the Service Department directly responsible for elevating workforce capability, reducing field error rates, improving installation quality, and accelerating technician readiness for advancement and certification.Key ResponsibilitiesDeliver structured classroom and hands-on field training for technicians at all levels (1 5 progression model)Develop and maintain a standardized training curriculum aligned with BICSI-style methodologies and internal SOPsConduct skills assessments, practical exams, and readiness evaluations for technician promotion eligibilityTrain technicians in:Copper and fiber optic installation standardsRack and cabinet buildoutsTermination, labeling, and documentation protocolsTesting, certification, and troubleshooting proceduresSafety compliance (OSHA-aligned practices)Provide real-time field coaching and jobsite mentorshipEnforce installation quality standards and workmanship consistency across all traineesTrack technician progress and maintain training records and competency logsPartner with Operations leadership to identify skill gaps and workforce needsSupport onboarding of new hires into structured training pathwaysParticipate in curriculum improvement based on field performance data and industry updatesRequired Qualifications:Minimum 5+ years of structured cabling field experience (commercial/enterprise environments preferred)Demonstrated expertise in copper, fiber, and low-voltage systems installationProven experience leading or mentoring technicians in a field environmentStrong understanding of structured cabling standards (TIA/EIA, BICSI principles)Ability to read and interpret construction drawings, floor plans, and cable schedulesOSHA 10 or OSHA 30 certification (or ability to obtain within defined timeframe)Valid driver's license and ability to travel to job sites as neededStrong communication and instructional delivery skillsPreferred QualificationsBICSI Installer, Technician, or RCDD certification (or equivalent)Prior experience in formal technical training, apprenticeship programs, or workforce developmentExperience building or scaling training programs in a service-based organizationFiber certification experience (Corning, FOA, or equivalent)Experience with testing equipment (Fluke Networks or equivalent platforms)Familiarity with enterprise healthcare, education, or mission-critical environmentsCore CompetenciesTechnical mastery in structured cabling systemsInstructional capability (ability to translate field expertise into teachable curriculum)Discipline and standards enforcement mindsetAttention to detail and quality control orientationLeadership through mentorship (not authority alone)Evaluation and diagnostic thinking (skill gap identification)Strong organizational and documentation disciplineAccountability and consistency in training outcomes