Regional Operations Team Lead

The Regional Operations Team Lead is responsible for overseeing and coordinating field operational activities serving as a technical SME to the team, and coordinating key operational tasks within the Midland, TX region. This role ensures that all operational processes are running efficiently and effectively by managing a team of field operators and prioritizing and scheduling accordingly to meet ongoing operational needs on time. This role will provide leadership and support to a team of operations staff at the operational hub in Midland, TX. In addition, the Regional Operations Team Lead will work closely with cross-functional teams to meet business objectives and optimize operational performance.This position is based on-site at our operations hub in Midland, TX.ResponsibilitiesResource Management:Manage regional resources, including staff, equipment, and materials, to meet operational demandsCoordinate logistics for field operations, ensuring the timely availability of resources and equipmentProvide regular forecasts to logistics and supply chain teams to ensure the availability of necessary resources Performance Monitoring:Track key performance indicators (KPIs) and ensure targets are met or exceededPrepare and present regular performance reports to senior management Team Leadership:Supervise, mentor, and lead a team of field operators within the Midland, TX regionConduct regular team meetings to ensure alignment with operational goalsFacilitate ongoing training and development to improve team performanceOperational Excellence:Achieve operational excellence by leading the on-site operational teamOversee and coordinate day-to-day operational activities to ensure timely and efficient execution of operational tasks to the deployed systems to ensure system reliability and operational uptime: maintenance, upgrades, and ad-hoc system issuesManage and coordinate a team of field operators, etc., including scheduling and task prioritization, ensuring they are deployed efficiently to meet operational demandsWork closely with internal teams to meet operational goalsAddress operational challenges and resolve any issues that arise within the regionCollaborate with other departments to troubleshoot and provide solutions to operational bottlenecksIdentify areas for operational improvement and implement process optimizationsEnsure compliance with company policies, safety standards, and operational proceduresProduct Subject Matter Expert (SME):Serve as the technical product SME for the team, offering guidance and expertise on productPrioritize technical support issues, escalating when necessary to ensure timely and efficient resolution in line with service expectationsCollaborate with the technical support team to address system-related issues, evaluate situations, and develop effective action plans for resolutionMaintain clear communication between the field team, technical support, and internal stakeholders, providing insights and recommendations to improve operational performanceEscalate unresolved or critical issues to the appropriate teams, ensuring proper follow-up and resolutionClient and Stakeholder Communication:Act as the point of contact for regional stakeholders internal teams, and external clients ensuring seamless communication and collaboration.Work closely with the Project Management (PM) and Account Management (AM) teams to provide regular updates on operational activities and maintain accountability for the project roadmap.Ensure customer satisfaction by addressing client concerns and maintaining high service standardsParticipate in meetings with the customer(s) when requiredRequirementsMinimum of 1-2 yrs of experience within the commercial drone industryFAA Part 107 licenseBachelor’s degree in Operations Management, STEM concentration, or other related field is a plus2-3 years of experience leading technical teams and technical operations/field operations managementStrong leadership and communication skills with the ability to manage a team well and foster a great collaboration environment with internal teamsGreat organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environmentProficiency in task/operational/support management software and tools: Jira, Zendesk, and alikeExperience providing operational support for sophisticated products with software and hardware componentsProblem-solving abilities with a proactive approach to resolving technical and operational challengesMay require extended working hours during peak operational periodsThis role requires occasional travel to customer sites within the regionA Valid Driver’s license