Front Office Supervisor

Front Office SupervisorAviator Suites Hotel – Juneau, AlaskaAbout Us:Aviator Suites Hotel is a newly remodeled property preparing for a June opening in Juneau, Alaska. We are building a strong, service-focused team from the ground up and are looking for leaders who enjoy supporting teams and creating great guest experiences.This is a great opportunity to be part of an opening team and help set the tone for service and operations from day one.Why Join Our Team:Medical, Dental, and Vision coverage401(k) with company matchPaid time offCareer growth opportunitiesEmployee hotel discountsSupportive, team-oriented environmentPosition Summary:The Front Office Supervisor supports the daily operations of the front desk and provides leadership to Front Desk Agents. This role helps ensure a smooth and efficient guest experience, especially during the busy summer tourism season.Key Responsibilities:Supervise front desk operations during assigned shiftsSupport, coach, and guide Front Desk AgentsAssist with scheduling, training, and onboardingHandle guest concerns and escalations professionallyEnsure check-in, check-out, and reservation processes are completed accuratelyMaintain communication with housekeeping and maintenance teamsStep in to support the desk during high-volume periodsEnsure compliance with company and brand standardsQualifications:Previous front desk experience requiredPrior supervisory or leadership experience preferredStrong communication and problem-solving skillsComfortable working in a fast-paced environment, especially during peak summer monthsBasic computer skills and experience with hotel systems preferredFlexible schedule, including evenings, weekends, and holidaysPositive attitude and team mindsetOpening Team Opportunity:Be part of the founding team at Aviator Suites Hotel. As a Front Office Supervisor, you will help set expectations, support the team, and play a key role in delivering a consistent guest experience.