Work at Home Customer Service Advisor (Ohio residents)
About The RoleRole: Full time | Remote – Ohio residents Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for.Pay TransparencyThis position starts at $13 per hour.What To ExpectAs a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.Why ApplyFull-time role with strong benefitsFlexibility with paid time offComprehensive trainingLeadership development program available to help you grow your careerSupportive and knowledgeable teamPositive, empowering work environmentYou NeedCommunication skillsListening, basic math and typing skillsHigh-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cableSee Skills for Success belowTasksResearch, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiriesRelay detailed information to customers, managers and clientsInitiate status reports or service recovery letters to the inquirerRoute inquiries when appropriateEducate new and existing customers and team members on relevant policies, procedures and specific benefitsDocument details of each interaction in the tracking system to maintain up to date and organized recordsOffer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.comChat hours: M-F 8 a.m. - 5 p.m. Eastern time | Closed on some holidaysTA will respond to after-hours questions the next business daySkills For SuccessRequired SkillsExcellent communication skills (spoken and written; so you can clearly convey detailed information)Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)Basic math skills (important for providing support surrounding payments)Empathy, listening, organizational, quick thinking, multitasking and time management skillsAble to work in an ever-changing environmentComputer skills including Microsoft OfficeEligibility RequirementsHigh school diploma or equivalentTwo or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Typing speed of 30+ words per minute (Take a free typing test!) (direct link to test: www.typingtest.com) Available to work shifts within the center's hours of operation:Monday - Friday | 8 a.m. - 9 p.m. Eastern timePossible Saturdays / Sundays from October through March(shifts are assigned based on schedule bid using performance metrics)Must be able to stick to the schedule reliably, as some queues are time sensitiveNice to HaveExperience in medical claims reimbursements or medical billingConversant in health insurance industry terminologyDemonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processingKnowledge of customer service techniquesRemote Work RequirementsOhio resident Secluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cable* Wireless, 5G and satellite connections are not supported*Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy