Remote Chatbot Developer

Conversational AI Developer (Chatbot Developer)Position OverviewDiverse Agile Solutions is seeking a talented and passionate Conversational AI Developer to play a key role in managing existing chatbot implementations while designing and delivering next-generation conversational AI experiences. This position bridges traditional Natural Language Understanding (NLU) platforms with modern Generative AI and agent-based architectures.The ideal candidate will possess deep technical expertise within the Microsoft conversational ecosystem, strong enterprise integration experience, and a passion for creating intuitive, human-centered digital experiences. This individual will help drive the evolution of our conversational platforms from traditional chatbot frameworks toward advanced AI agent solutions leveraging Microsoft AI technologies.Key ResponsibilitiesConversational AI DevelopmentDesign, develop, test, deploy, and maintain enterprise-grade chatbots, virtual assistants, and AI-powered conversational agents.Manage the full development lifecycle, from requirements gathering and conversational design through production deployment and ongoing optimization.Build scalable and secure conversational solutions across web, mobile, and messaging platforms.Platform Architecture & ModernizationMaintain and optimize existing Azure Bot Framework SDK v4 implementations.Contribute to architectural modernization initiatives involving Microsoft Copilot Studio, Azure AI Foundry, and agent-based frameworks.Evaluate emerging conversational AI technologies and recommend enhancements to existing platforms.Enterprise Systems IntegrationDesign and implement integrations between conversational interfaces and enterprise applications using MuleSoft APIs and integration services.Connect chatbot solutions with backend systems such as:PeopleSoftSalesforceKnowledge Management PlatformsEnterprise Databases and ServicesDevelop secure APIs and middleware services supporting conversational workflows.Omnichannel Experience ManagementCreate and manage dynamic conversational interfaces utilizing:Microsoft Adaptive CardsKnowledge Base IntegrationsWorkflow Automation ToolsWeb and Mobile Chat InterfacesDeliver seamless user experiences across multiple communication channels.Live Agent Escalation & Case ManagementImplement intelligent escalation workflows from automated assistants to live support agents.Integrate conversational systems with Salesforce Live Chat and Salesforce Case Management solutions.Develop automated ticket creation, routing, and case management capabilities.AI, NLU & LLM OrchestrationDevelop hybrid AI solutions leveraging:Azure Conversational Language Understanding (CLU)Azure OpenAI ServicesGPT-based modelsRetrieval-Augmented Generation (RAG) patternsDesign intent recognition, entity extraction, contextual memory, and fallback handling strategies.Optimize prompt engineering and AI orchestration workflows to improve response quality and user satisfaction.Analytics & Continuous ImprovementMonitor chatbot performance metrics including:Containment RatesIntent AccuracyUser SatisfactionConversation Completion RatesEscalation MetricsAnalyze conversation logs and user feedback to identify optimization opportunities.Implement improvements that enhance accuracy, reduce hallucinations, and improve overall user engagement.Collaboration & Stakeholder EngagementCollaborate closely with Product Owners, UX Designers, Business Analysts, Developers, and business stakeholders.Translate complex business requirements into effective conversational experiences.Communicate technical concepts and AI limitations clearly to both technical and non-technical audiences.Required QualificationsTechnical ExperienceBachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent professional experience).Minimum 3 years of experience developing software applications with a focus on:Conversational AIChatbotsNLP/NLU systemsAI AssistantsGenerative AI SolutionsMicrosoft Conversational TechnologiesStrong hands-on experience with:Azure Bot Framework SDK v4Waterfall DialogsMiddleware DevelopmentConversation State ManagementExperience with or strong understanding of:Microsoft Copilot StudioAzure AI FoundryAgentic AI architecturesProgramming & DevelopmentAdvanced proficiency in:C#.NETJavaScriptWorking knowledge of:HTMLCSSREST APIsJSON-based integrationsEnterprise IntegrationExperience integrating conversational solutions with enterprise systems through:MuleSoftSalesforce APIsPeopleSoftOther enterprise application platformsPreferred QualificationsExperience with Azure Cosmos DB for conversation state management and telemetry storage.Familiarity with:Azure Application InsightsPower BIData visualization and chatbot analytics platformsExperience implementing CI/CD pipelines for chatbot and AI deployments.Knowledge of:Azure DevOpsGitHub ActionsAutomated Testing FrameworksExperience building Retrieval-Augmented Generation (RAG) solutions.Understanding of AI governance, responsible AI principles, and prompt engineering best practices.Experience supporting Higher Education, Government, Healthcare, or other large enterprise environments.Microsoft Azure certifications are highly desirable.Desired SkillsStrong analytical and problem-solving abilities.Excellent verbal and written communication skills.Ability to work independently and collaboratively within Agile teams.Passion for innovation and emerging AI technologies.Strong customer-focused mindset and commitment to delivering exceptional user experiences.Why Join Diverse Agile Solutions?Cutting-Edge InnovationWork on transformative AI initiatives utilizing the latest advancements in Generative AI, Agentic AI, Microsoft Copilot technologies, and enterprise automation.Meaningful ImpactDevelop solutions that directly improve customer, employee, and stakeholder experiences while supporting high-volume business operations.Professional GrowthExpand your expertise in:Generative AILarge Language Models (LLMs)AI Agent FrameworksMicrosoft AI TechnologiesEnterprise Cloud SolutionsCollaborative CultureJoin a team of passionate professionals dedicated to innovation, continuous learning, and delivering exceptional results for our clients.Employment InformationJob Title: Conversational AI Developer (Chatbot Developer)Employment Type: Full-TimeLocation: Remote / Hybrid (Based on Client Requirements)Travel: MinimalWork Authorization: Must be authorized to work in the United StatesClearance: May be required depending on client engagementEqual Opportunity EmployerDiverse Agile Solutions is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and are dedicated to creating an environment where everyone can thrive and contribute their unique perspectives.Interested candidates are encouraged to apply and join DAS in shaping the future of intelligent conversational experiences.