Junior Account Manager - (US or Canada based)

Junior Account Manager (100% Remote – US & Canada)Location: Remote (Must be based in the US or Canada)Position Type: Full-TimeStart Date: Immediate (May 2026)Position SummaryAre you a detail-oriented, highly organized communicator looking to kickstart your career in client services? We are seeking a Junior Account Manager to join our growing team. In this role, you will be the day-to-day bridge between our clients and our internal delivery teams.This is an entry-to-junior-level position perfect for someone eager to learn the ropes of account management, master client communication, and grow within a supportive, fully remote environment. If you love keeping projects on track and making clients smile, we want to hear from you!Key ResponsibilitiesClient Support & Communication:Serve as the primary, daily point of contact for assigned client accounts.Maintain strong, positive relationships with clients through regular email, phone, and video check-ins.Gather client feedback, answer day-to-day questions, and ensure their needs are being met.Project & Account Coordination:Track project timelines and deliverables to ensure we are meeting our promises to the client.Coordinate directly with internal teams (Sales, Customer Success, etc.) to smoothly pass information back and forth.Help onboard new clients, ensuring they have a seamless and welcoming introduction to our company.Problem Solving & Reporting:Proactively flag potential delays or issues to senior management and assist in finding quick solutions.Maintain accurate client records in our CRM.Prepare simple, regular status reports for clients and internal leadership to showcase project progress.Qualifications⚠️ Crucial Requirement: EXCEPTIONAL attention to detail. (If you spot a typo in a spreadsheet, does it bother you? If yes, you’re who we are looking for!)Experience: 1–5 years of experience in customer service, account coordination, administrative support, or a similar client-facing role.Education: Bachelor’s degree in Business, Communications, or a related field is preferred (but relevant experience/attitude trumps a degree!).Communication: Stellar written and verbal communication skills. You can draft a professional, warm email in your sleep.Organization: Strong organizational and time-management skills; ability to juggle multiple small tasks without letting things drop.Tech-Savvy: Comfortable learning new digital tools. Experience with CRM software (HubSpot, Salesforce) or project management tools (Asana, ClickUp, Trello) is a major plus.What We Offer100% Remote Work: Work from the comfort of your home anywhere in the US or Canada.Growth & Mentorship: Direct training from senior leadership with a clear pathway to move into a senior Account Manager role.Flexible Culture: A supportive, results-oriented team environment.