Accounts Receivable Specialist

The Accounts Receivable/Client Support Specialist position is a cross functional role that will assist in invoicing, collections and resolving client issues. This position is expected to closely monitor the aging of accounts receivable and initiate appropriate steps to facilitate collection of invoices from clients and ensure that all client accounts are reconciled, kept current and paid within payment terms.The position also consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing data entry and resolving routine problems. This position interacts regularly with both external and internal customers.DUTIES AND RESPONSIBILITIESResearches and investigates client account issues, and monitors accounts as appropriateReconciles and sends out statements of account to clients and ensuring that all the information appearing on them is accurate and complete.Respond to client inquiries in an accurate and timely mannerMonitors, controls and resolves non-payments, delayed or delinquent payments, and other anomaliesResponds to inquiries and researches and resolves problems related to client-related transactionsSubmits credit memo and client refund requests for processing as neededMonitors A/R holds on customer accountsIdentify errors or discrepancies and resolve before processingWork with Client Support team to support requests.Address a variety of issues on a daily basis that come to the team both internally and externally.Assist with any onboarding of new clients. This may include completing various set-up forms, completing reps and certs or provide banking information.Assist with processing credit card payments.Collect tax exemption forms from clients.Assist with billing clients on various vendor portals.Assist in any way necessary to help with the invoicing and collection of clients.REQUIREMENTS2-4 years' experience in accounts receivable or collection's roleStrong customer service skillsAbility to work within a team to troubleshoot problems and come up with solutions.Comfortable speaking on the phone with clients in respectful and courteous manner.Act with a sense of urgency to address client issues and questions.Comfortable with tactfully discussing collection issues with clients.Ability to take initiative and work proactively.Strong problem-solving and analytical skills.Strong verbal and written communication skills.Strong interpersonal skills.Ability to work independently, resourcefully seek answers, and remove obstacles.Ability to work collaboratively in a team environment.