Director of Rooms

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.Summary of Position:The Director of Rooms will be responsible to oversee all areas of the Rooms division operation including Front Office and Housekeeping. Maintain a teaming environment whose goal is superior guest satisfaction. Develop and Delegate key strategic business initiatives related to revenue enhancement and cost containment. Establish and maintain four and half diamond-level quality guest service culture. Involvement in all plans to maximize revenue and profits in all market segmentsEssential Functions:Works with Front Desk, Grand Service, Bell desk and Housekeeping to ensure highest level of service, efficient operations and adherence to all BE Standards.Oversees the satisfaction of all guest requests and the resolution of complaints received by the Front office and Housekeeping departments.Directs the Front Office Manager, Assistant Front Office Managers and Guest Service Manager as well as offers guidance and support to entire supervisory and line team.Monitors our REVINATE survey response program and shares results with appropriate departments.Monitors and manages labor in all areas.Mentors and develops Managers and helps them identify career paths.Works closely with other department heads for any needs in any of the Front Office and Housekeeping areas.Familiar with and able to troubleshoot problems with all technology related to the Front Office and Housekeeping departments.Works with Reservation Manager, and Revenue Manager to maximize revenue during our peak times. Shares revenue direction with the front office management team.Ensures all daily tasks at the front office are being completed and assisting if necessaryOversees training of all Front Office and Housekeeping.Evaluates individual Director/Manager performance, determining improvement and training needs and advancement requirements.Develops departmental incentive and staff motivation programs.Evaluates department operations and recommends changes to improve department efficiency effectiveness and guest satisfaction.Works with Conference Managers, and Sales Managers to satisfy all special group requests.Ensures accurate communication of information to guest regarding all hotel facilities and operating hours.Attends and participates in departmental meetings for all Front Office Areas.Oversees all departmental; budgets, forecasts and schedules.Keeps the General Manager appraised of all significant happenings in both the Front Office and Housekeeping.Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel.Holds weekly and monthly department meetings designed to provide necessary contact and operating information for all departments.Other duties as assigned.Supportive Functions:In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.Inspect guest suites.Develop relationship with key vendors to maintain quality levels.Assist in site visits representing the resort.Qualifications:Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.Experience: Previous supervisory/management experience required and a full and thorough understanding of a resort operation.Certificates or Licenses: N/APersonal Characteristics:Behaves ethicallyOrganized: Maintain a neat, organized workspace, maintaining important documents pertinent to jobCommunicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English languageProfessional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)