PC Refresh Tech/Systems Engineer

Role: PC Refresh Tech/Systems Engineer Contract: 8 MonthsLocation: Amarillo, Texas|Onsite Primary ResponsibilitiesExecute day to day PC refresh activities (device preparation, deployment, and transition from legacy endpoints)Follow established procedures for imaging, configuration, asset tracking, and documentationEngage directly with end users for device handoff, basic troubleshooting, and immediate post cutover supportCoordinate with local leads on schedule, priorities, and site specific logisticsIn Scope ActivitiesPC Refresh ExecutionReceive, stage, and prepare new PCs/laptops according to standardsApply approved images, configurations, and policies using approved tools and build processesPerform required pre deployment checks (connectivity, login validation, basic app access per checklist)Coordinate pickup/installation windows with end users or local site contactsEnd User Handoff and Floor SupportSchedule and execute device handoffs with end users (desk side or designated pickup locations)Assist users with first login and basic orientation to the refreshed deviceProvide initial troubleshooting related to device setup (peripherals, docking, network/Wi Fi connectivity, profile issues)Capture and route issues outside the refresh scope into the IT support/ticketing process per directionLegacy Device TransitionCollect legacy endpoints according to decommissioning proceduresApply required steps for data validation/backup (where directed and enabled by approved tools/processes)Label, package, and stage decommissioned devices for disposal, return, or reuse per policyCoordination, Documentation, and ReportingUpdate provided tracking systems (CMDB/asset databases, spreadsheets, ticketing systems)Record device status, user acceptance, and any open issues per provided templates and cadenceParticipate in regular coordination or stand up meetings to review progress and prioritiesSkills - Must HavePC Tech, experience with PC refresh and troubleshooting, experience with customer service, end user supportSkills - Nice To HaveAbility to suggest process improvements