Enterprise Customer Experience Manager

A company is looking for an Enterprise Customer Experience Manager to drive strategic growth and satisfaction for high-value customers. Key Responsibilities Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives Own the quarterly business review process, delivering value scorecards and strategic recommendations Identify upsell and cross-sell opportunities within existing accounts and track key success metrics Required Qualifications 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships Strong understanding of healthcare operations and value-based care models Ability to manage both strategic and operational conversations effectively Data-driven mindset with experience using customer health scorecards and CRM platforms