Customer Service Rep (02729)- 3108 S Kingshighway

Customer Service RepSt. Louis, Missouri, M.B.R. Management CorporationAbout UsWe are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!Job DescriptionWe are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional mannerAddress and resolve customer complaints and concerns with empathy and efficiencyProcess orders, refunds, and exchanges accurately and promptlyMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersCollaborate with other departments to ensure customer issues are fully resolvedDocument customer interactions and update customer records in our service softwareIdentify and escalate complex issues to appropriate team members or management when necessaryContribute to maintaining a positive and supportive team environmentQualificationsExcellent verbal and written communication skills with the ability to convey information clearly and effectivelyStrong problem-solving abilities and a proactive approach to addressing customer needsProficiency in customer service software and basic computer skillsAbility to multitask and prioritize in a fast-paced environmentDemonstrated empathy and patience when dealing with challenging situationsHigh school diploma or equivalentPrevious customer service experience preferredAbility to work flexible hours, including weekends and holidays as neededStrong attention to detail and accuracy in data entry and order processingAdditional InformationBENEFITSFlexible HoursCompetitive wagesEmployee discount on all food itemsAdvancement opportunitiesPaid TrainingIncredible Bonus StructureFULL TIME DRIVERS BENEFITS (in addition to above benefits):Offered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401(k)This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.