Patient Experience Representative

GREAT PEOPLE WORK HERE! Watch Why at https://www.youtube.com/watch?v=xJuOwUYeb2g Note: This position is located in Bellevue, WA - 10 miles from Seattle. About Us: Hope and Future for every child and family Hope and Future. These simple words represent the journey we take with our families. Are you looking for a collaborative place where you can see daily that your talents are making progress for the whole-child? Our commitment to hope and future for children and families affected by developmental challenges around the world is as strong today as when ICAN was founded in 2008. Our founder and owner, a Speech Language Pathologist recognized his patients would benefit tremendously from having a single location to receive comprehensive therapy services. So he created ICAN, now the largest multi-disciplinary neurodevelopmental clinic in Washington State. Our strength is our People, a Team of dedicated clinical providers and support staff that work together to make a difference in patients’ and families’ lives. Position: The role you would play on our Multi-disciplinary Team We are looking for an energetic, dependable, and positive team player to join our fast-paced pediatric clinic. As a Patient Experience Representative at our front desk, you will assist patients and families in person as well as over the phone ensuring our patients are receiving the highest level of care. Hours Monday - Friday 11:00am to 5:00pm Key Responsibilities: Provides a high level of customer service to our patients and families Greet all families and patients and provide support and direction as needed Schedule, reschedule, and coordinate all patient appointments per clinic protocol Maintain excellent customer service on all communication in person, via phone, and via e-mail Accurately review and complete intake paperwork as needed Maintain updated records and files When necessary, collect payments from patients in a genuine, caring, and friendly manner Key Qualities: Kind, friendly, and respectful Organized, with good time management skills Able to multi-task Strong attention to detail Flexible and comfortable working in a fast-paced environment Works well with a diverse group of people Self-motivated Requirements: High school diploma/GED 1 year of in-person customer service experience Detail focused with ability to be patient Proficient with technology Able to communicate professionally verbal and written Our Commitment to an Exceptional Culture We live our Culture everyday by embracing a Code of daily intentional behaviors: Our Patients - we invest in our patients with compassionate care and pride Innovation - creating a better way Community - we are building this together Growth - we change to embrace our future ICAN is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Any concern or question about equal opportunity at ICAN should be directed to our HR Department at hr@i-can.center for an immediate response.