Bilingual Member Relations Specialist (Remote MD, VA, NC, FL, DE, WV, TX, IN, PA)

Join Our Dynamic TeamEducational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.About Our Exciting Career OpportunityWe are currently seeking a dynamic Bilingual Member Relations Specialist who will be responsible for delivering exceptional service across phone, chat, and written communication channels. This role focuses on resolving inquiries efficiently, identifying opportunities for additional solutions, and maintaining high standards of quality, compliance, and member satisfaction. Possessing a positive and helpful demeanor to internal ambassadors and external members' questions and requests is required.Required QualificationsHigh school diploma or equivalent (GED).Strong communication skills, both verbal and writtenMust read, write, and speak Spanish fluentlyAbility to multitask and manage priorities in a fast-paced environmentCommitment to accuracy, compliance, and member satisfactionMinimum 2 years of contact center or omni-channel support experienceExperience handling chat interactionsMinimum 6 months to 1 year of retail experience preferredProficient computer skills including Microsoft Word, Outlook, Teams, and ExcelSalary: $19.18 - $23.98 per hourJob Posted by ApplicantPro