Customer Service Rep - Senior

Summary: Max pay rate: If you think you are the right match for the following opportunity, apply after reading the complete description.*** Location: Warwick, RI for training and nesting Start Date: 4/6/2026 Training Hours: 8:30am- 5:00pm Monday- Friday EST Post-training Hours: 8:00am- 6:00pm EST Transition to a work-from-home model after training Strong home internet connection required (at least 50 Mbps) Responsibilities: Communicate with customers via telephone using strong communication skills, active listening, and empathy Drive solutions that best meet the customers needs Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference Efficiently process transactions and refer requests for other policy modifications to appropriate areas Support special product and/or service campaigns as needed, or as requested by the customer Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills Requirements: Must live within one hour commute of Warwick, RI Training will be in-office for a designated duration. xmcpwfuNo time off can be taken during training and nesting period Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday Able to work in a stationary position 75% of the time Required Skills: Suggested 2 years of experience in Customer Service.