Sr. Operations Manager

ID lavoro: 10404493 | Amazon.com Services LLC Our senior operations managers are responsible for all budgetary, people development, and operational objectives. The senior operations manager oversees all aspects of operation functions at the site, including managing and leading a team of operations and area managers. The role involves coaching and mentoring the team to meet performance objectives, building positive employee relations, and developing leadership bench strength within the fulfillment center. Responsibilities Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and the fulfillment center to meet and exceed the business plan. Ensure overall safety, quality, and performance, and customer experience of either inbound or outbound operations. Set and clarify requirements and expectations for operations and area managers, measure performance, provide feedback, and hold managers accountable for their performance and that of their departments. Leverage operations and area managers by sourcing and nurturing ideas and integrating them into improvement plans for the functional area. Take proactive steps to ensure best practices are shared across all departments, shifts, and across the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT, and other senior operations managers) to build and secure support and resources for projects and initiatives in their area, and provide needed support for other staff initiatives. Job Physical Requirements Lift and move totes up to 49 pounds each. Regular bending, lifting, stretching and reaching both below the waist and above the head. Walk frequently in the fulfillment center and around the area; facilities are over a quarter mile in length. Stand and/or walk an average of 5 miles daily. Ability to work in construction/distribution environments that may be noisy, unlit, unheated, and not air‑conditioned. Access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation). Qualifications Bachelor's degree or equivalent. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. Prior experience with performance metrics, process improvement and Lean techniques. Interest in long‑term career development through assignments in multiple fulfillment centers across the nation. Degree in Engineering, Operations or related field and MBA preferred. Experience with a contingent workforce during peak seasons. Ability to handle changing priorities and use good judgment in stressful situations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, OH, Valley View - 135,000.00 - 182,700.00 USD annually #J-18808-Ljbffr