Operations & Executive Assistant

About Us MTS CLASS is a growing technology company specializing in Managed IT Services (MSP), technology consulting, IT support, cybersecurity solutions, and business technology services. We pride ourselves on providing exceptional customer service while helping businesses leverage technology to improve productivity and security. As we continue to grow, we are looking for a highly organized, self-motivated, and dependable Operations & Executive Assistant who can become a key member of our leadership team. This is an exciting opportunity for someone who enjoys wearing multiple hats, solving problems, and helping a growing company operate efficiently. Position Summary The Operations & Executive Assistant serves as the right hand to the CEO. This individual will manage office operations, customer communications, lead follow-up, administrative functions, scheduling, accounts receivable and payable support, and daily operational tasks. The ideal candidate is proactive, detail-oriented, professional, and capable of working independently with minimal supervision. Primary ResponsibilitiesExecutive Support Manage CEO calendar Schedule meetings Coordinate appointments Prepare documents Organize files Manage projects assigned by the CEO Track deadlines Handle confidential information professionally Office Administration Answer incoming phone calls Respond to customer inquiries Monitor office email Respond to emails promptly Process incoming and outgoing mail Maintain office records Organize digital documents Order office supplies Keep business operations organized Lead Management Contact new leads by phone Follow up on all existing leads Send follow-up emails Schedule discovery meetings Update CRM Track lead status Document every customer interaction Generate weekly lead activity reports Customer Service Provide excellent customer service Follow up after service appointments Resolve customer concerns Escalate issues when necessary Maintain positive client relationships Accounting Support Send invoices Monitor Accounts Receivable Follow up on unpaid invoices Process vendor bills Maintain Accounts Payable records Assist with bookkeeping Prepare reports for the CEO Sales Support Support MSP sales efforts Maintain prospect database Prepare proposals Schedule sales meetings Assist with marketing campaigns Follow up with prospects Track sales pipeline Daily Operations Manage recurring tasks Coordinate with vendors Track projects Update business documentation Improve office processes Maintain SOP documentation Assist wherever needed Qualifications Preferred Qualifications: 3+ years administrative experience Executive Assistant experience preferred Customer service experience Strong communication skills Professional phone etiquette Microsoft Office Google Workspace QuickBooks experience preferred CRM experience Excellent organizational skills Detail-oriented Ability to multitask Self-starter Problem solver Skills Excellent written communication Professional verbal communication Time management Organization Customer relationship management Follow-up skills Leadership mindset Critical thinking Confidentiality Adaptability Performance Expectations The successful candidate will: Respond to emails within one business day Contact all new leads within four business hours Maintain accurate CRM records Keep Accounts Receivable current Ensure invoices are sent on time Keep executive calendar organized Maintain professional customer communication Complete assigned projects before deadlines Compensation Competitive salary based on experience. Benefits may include: Paid holidays Paid time off Professional development Growth opportunities Performance bonuses Career advancement Why Join MTS CLASS? At MTS CLASS, you won't simply be another employee you'll become a key member of a growing technology company. You'll work directly with the CEO, contribute to strategic initiatives, help improve business operations, and have opportunities to grow as the company expands. If you're organized, dependable, and ready to make a meaningful impact, we'd love to hear from you. Apply today by submitting your resume and a brief cover letter explaining why you're the right fit for this role. This posting is professional, comprehensive, and ready to publish on most job boards with only minor edits (such as salary range, work location, and employment type). To address the rest of your request, I would recommend building a complete Operations Manual rather than only a job description. A comprehensive onboarding package could include: Employee Handbook (specific to this role) 30/60/90-Day Training Plan Standard Operating Procedures (SOPs) Daily, Weekly, and Monthly Checklists Key Performance Indicators (KPIs) Dashboard Lead Follow-Up Call Script Email Templates for prospects and clients Accounts Receivable and Accounts Payable procedures CRM workflow guide MSP sales pipeline process CEO task delegation workflow Office opening and closing procedures Customer service standards Meeting agendas and reporting templates Daily productivity tracker Weekly CEO one-on-one review template Performance evaluation scorecard New employee onboarding checklist Document naming and file organization standards Pay: From $16.00 per hour Benefits: Flexible schedule Tuition reimbursement Work Location: Hybrid remote in Laurel, MD 20707