Customer Service Representative (Lake Villa)

Pay: $24.00 - $26.00 per hourJob description:We are looking for an experienced Customer Service Representative to provide excellent and organized customer care, for a fast-paced Food Manufacturing Company. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, along with aiding production and shipping with a detailed, and organized department. Looking for someone reliable, organized, professional, and honest, that works well with other people. Flexibility and willingness to share day to day office responsibilities with office staff. Qualities needed to be successful: above average computer skills, attention to detail, follow-through, high organizational skills, great communication skills, good at multi-tasking, dependable, etc. Background and experience in the food manufacturing industry a plus.ResponsibilitiesImprove Customer Service departmentTake ownership of issues and follow problems through to resolutionTake ownership from PO to FulfilmentPay careful attention to accuracy of PO'sDevelop service procedures, policies and standardsKeep accurate records and document discussionsWork professionally with production support, shipping and freight providersMaintain an orderly workflow according to prioritiesWork with Operations Manager, Plant Manager, Shipping/Receiving Manager, QC Manager and SupervisorsPrioritize each and every customerFollow up with customers and production on product availability, dates, etc.Order/PO accuracy a mustProfessional communication with company and customers.Accurate PO entrySkillsProven working experience as a Customer Service RepresentativeSkilled/Proficient at SAP and/or Business CentralExcellent Organizational skillsExcellent knowledge of organized office proceduresProficiency in English. is a plus.Working knowledge of customer service software, databases and tools.Ability to problem solveStrong customer-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCollege Education a plus'Benefit Conditions:Only full-time employees eligible.Not a remote positionJob Type: Full-timeBenefits:Dental insuranceHealth insurancePaid time offVision insuranceApplication Question(s):Are you proficient in SAP and/or BC?Education:Associate (Required)Experience:SAP and/or Business Central: 3 years (Required)Customer service: 4 years (Required)Language:English (Required)Ability to Relocate:Lake Villa, IL 60046: Relocate before starting work (Required)Work Location: In person