Master Service Technician

Job DescriptionMaster Service Technician (Field / Copier / Printer Tech)Location: San Antonio, TXPay: $20-$28+ (DOE)Type: Full-Time | Hourly | Non-ExemptOverviewSeeking a skilled Service Technician to troubleshoot, repair, and maintain office equipment in the field. This role works independently, supports customers on-site, and ensures equipment runs efficiently while delivering strong customer service.Key ResponsibilitiesDiagnose and repair copiers, printers, and office equipment in the fieldMaximize equipment uptime through timely service and effective troubleshootingProvide basic customer training on equipment use and maintenanceCommunicate professionally with customers, team members, and leadershipComplete service reports, parts usage, and meter readings accurately and on timeSupport team members with technical knowledge and problem-solvingIdentify opportunities to improve service and support customer needsQualifications5+ years of technician experience preferredStrong troubleshooting and problem-solving skillsExperience working on copiers/printers (Xerox, Ricoh, Konica Minolta, or similar preferred)Basic computer, communication, and customer service skillsHigh School Diploma or GED (technical training is a plus)Certifications such as A+ or Network+ are a plusRequirementsValid driver's license with a clean driving recordAbility to lift up to 50 lbs and work in the fieldAdditional NotesOpportunity to work independently in a fast-paced environmentInvolvement in ongoing training and developmentAdditional duties and projects may be assigned as needed