Data Analyst Manager - (Technical Services Support Specialist III) - Community Resources & Services

Howard County Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) - the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government.   We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!   We offer competitive compensation and great benefits including medical, retirement, and wellness programs.  As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work. POSITION SUMMARY The Data Analyst Manager for the Department of Community Resources and Services (DCRS) will be responsible for overseeing all data-related needs within the department. This role involves managing data sharing agreements, creating performance measures, and analyzing data trends to support the department's various programs and initiatives. The Data Analyst Manager will also be tasked with developing comprehensive data dashboards, compiling and analyzing data for reporting purposes, and ensuring the accuracy and integrity of data collected from multiple sources. STARTING SALARY HIRING RANGE $37.05 - $40.52 $77,422 - $84,282 CLASS DESCRIPTION Performs advanced professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes maintaining system software packages and system libraries, providing aid in the analysis for feasibility and cost effectiveness studies relating to software utilization; and solving complex program or system software problems. Work may also include moderately complex programming analysis and systems design at the project or team leader level. Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. Include the following. Other related duties may be assigned: Manages department Data Team across multiple offices to ensure consistency in data collection practices, analysis and distribution. Exercises excellent understanding of data administration and management functions. Possesses proven track record in delivering insights that influence decision-making and improve operational efficiency. Administers assigned projects, programs, and coordinates workflow to meet requirements for timely completion with a minimal degree of supervision. Defines access to the data and how it can be used. This includes specifying any restrictions on data use and ensuring that data is only used for the agreed-upon purposes. Outlines the procedures for data retention and disposal. This includes specifying how long data will be retained and the methods for securely disposing of data when it is no longer needed. Establishes protocols to ensure the accuracy and integrity of the data being shared. This includes regular data validation and verification processes. Ensures compliance with all applicable laws and regulations related to data privacy and security. This includes implementing measures to protect personally identifiable information (PII) and other sensitive data. Participate in activities related to Emergency Management as requested, including work outside normal business hours. SUPERVISORY RESPONSIBILITIES Directly supervises 4-6 Data Analyst who comprise the DCRS Data Team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work, addressing complaints and resolving problems.Bachelor's degree and two (2) years related experience or equivalent combination of education and experience.  PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES: Advanced academic degree and certifications. Data Analysis & Quality: Analyzing large datasets, identifying trends, ensuring data integrity, and using data visualization (charts, graphs). Data Governance & Compliance: Implementing policies, following privacy laws, and managing data security and access. Technology Proficiency: Familiarity with cloud computing, data architecture, and various data management tools. Strategic Thinking & Business Acumen: Understanding how data supports organizational goals and making strategic recommendations. Strong Background in Power BI, SQL, Microsoft Office. Project Management: Planning, execution, and overseeing data-related projects. Excellent communication and collaboration skills. Supervisory experience preferred. Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population. Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary. Proficiency in virtual platforms and use of technology for human services delivery. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds or a 1.2 cubic foot record box. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to high, precarious places. LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY: Ability to read, analyze, and interpret relatively complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to prepare response using original or innovative techniques or style. Ability to make oral presentations on complex topics to a variety of audiences. Ability to explain and accurately convey information about relatively technical systems and functions to non-technical audiences. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane geometry and algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Possession of a valid Driver's License.