Desktop Support Technician

Desktop Support Technician – Telecom (POTS Discovery)Location- Southington, CT(Onsite), need Local Only ContractRole DescriptionThe Desktop Support Technician – Telecom is responsible for onsite discovery, validation, and documentation of Plain Old Telephone Service (POTS) lines across designated locations. This role supports infrastructure and telecom transformation initiatives by ensuring accurate identification of legacy telephony services and their dependencies.The position requires close coordination with local site contacts, facilities teams, and infrastructure stakeholders. The technician will perform hands-on inspections of telecom termination points, validate connected devices and services, and maintain detailed records to support transition planning and risk mitigation.Key ResponsibilitiesPerform onsite discovery and physical inspection of POTS lines across assigned locationsCoordinate with local site contacts and facility management to gain site and telecom room accessIdentify, label, and validate POTS circuits, demarcation points, punch-down blocks, and termination panelsDocument line details including circuit IDs, usage, connected devices, and service providersVerify and confirm critical business devices dependent on POTS connectivity (e.g., fire alarms, elevators, security systems, fax machines, modems)Validate service status (active, inactive, unknown) and escalate discrepanciesMaintain accurate documentation using predefined templates and asset management toolsProvide daily/weekly status updates and support audit or transition reportsFollow site safety, compliance, and change management proceduresCollaborate with telecom, infrastructure, and service management teams to support decommissioning or migration effortsRequired Skills & CompetenciesStrong experience in Desktop Management and Infrastructure Services (IS)Working knowledge of telecom fundamentals, especially POTS and legacy telephonyExperience with onsite infrastructure discovery and asset validationAbility to read and interpret telecom labeling, floor plans, and circuit informationHands-on experience with MDF/IDF environments and basic telecom toolsStrong documentation and reporting skillsEffective communication and coordination with onsite and remote teamsAttention to detail and troubleshooting mindsetExperience Requirements6–8 years of experience in Desktop Support, Infrastructure Services, or Telecom Support rolesPrior experience in telecom discovery, POTS audits, or infrastructure transformation projects is highly preferred