Operations Director

Operations DirectorJoin Our Award-Winning Team and Help Shape the Future of Cloud Hosting!Location: Manassas, VAType: Full-TimeHybrid Work Model: We offer a hybrid work schedule consisting of three days in the office and two days remote. Continued hybrid flexibility is dependent upon performance and business needs. This role will primarily work from our data center office space and our headquarters office, both conveniently located in Manassas and approximately 10 minutes apart.Travel: Please note that approximately 20–30% travel may be required for visits to our data centers across the country and to support data center migration projects as neededIntroductionAs the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This is a key leadership role responsible for translating company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction.As a member of the U.S. leadership team, you will partner closely with global colleagues in Amsterdam and collaborate cross-functionally with Sales, Finance, Sys Admin, and Product teams to support continued growth across the organization.Why Leaseweb?We offer the best of both worlds, a flexible hybrid model between home and office! Together, we've built a supportive, family-like atmosphere where everyone feels at home away from home.Here's what you can expect: Competitive salary + annual bonusMonthly team building events to keep the energy high and collaboration strongThe opportunity to develop yourself and grow your careerFree Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life InsuranceGenerous time-off policy to support work-life balanceFlexible Spending Account for Dependent Care and Medical expenses100% match on 401k contributionsA great working environment in a dynamic, international, and fast-growing companyWhat You'll Do Lead nationwide operations across Leaseweb USA's data center footprintManage and develop Data Center Operations, Network Operations, Customer Support, Logistics & Service Delivery, and Advanced Services teamsTranslate company strategy into clear operational objectives and execution plansEnsure high availability and performance of infrastructure supporting internal and external customersDrive continuous improvement across operational processes, scalability, and service qualityMonitor and improve customer satisfaction metrics, including Net Promoter Score (NPS) • Partner with global stakeholders to align U.S. operational priorities with company-wide initiativesManage supplier relationships, vendor contracts, and service delivery expectations • Support hiring, coaching, performance management, and employee engagement across operations teamsLead coordination and response for major infrastructure or service-impacting incidents • Support budgeting, forecasting, and resource planning for the Operations organization • Collaborate across departments to ensure operational readiness for new products, services, and growth initiativesWhat You Bring: 10+ years of experience in operations leadership within data center, hosting, infrastructure, or technology environmentsProven experience leading distributed technical teams across multiple locationsStrong understanding of data center infrastructure, network operations, customer support environments, and service delivery modelsDemonstrated ability to translate strategy into measurable operational executionExperience managing vendors, suppliers, and operational service contractsStrong analytical, strategic planning, and decision-making skillsExcellent communication and stakeholder management skills across technical and business teamsBachelor's degree in business administration, Operations Management, or related field (MBA preferred)Who You Are A strategic leader who can balance long-term vision with hands-on executionA collaborative partner who works effectively across departments and global teamsA people-focused manager who develops strong, accountable teamsComfortably operating in a fast-paced, international, and technical environmentMotivated by improving customer experience and operational excellenceAbout LeasewebLeaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we're the backbone of the internet—and we're just getting started.Ready to Join Us?Apply today to become part of a passionate, high-performing team where your voice matters.For more info, contact us at .We can't wait to meet you!Powered by JazzHR