Distribution Supervisor

The Outbound Supervisor is responsible for leading a team of DC associates to fulfill eCommerce orders accurately, efficiently, and on time — every single shift. This role owns the daily execution of the outbound workflow: ensuring orders are picked, packed, labeled, and shipped clean to carrier cutoffs without exception. The supervisor is a hands-on leader who sets the pace, drives accountability, solves problems in real time, and builds a team culture centered on quality, urgency, and pride in the work. This is a first-line supervisory role and an important step in PBD's leadership pipeline. Success in this position means zero missed carrier cuts, clean outbound quality, and a motivated team that consistently meets productivity standards. Core Responsibilities Daily Shipping Execution — Ship Clean, Every Day Own the daily ship plan: know the order count, volume mix, and carrier cutoff times before the shift begins Ensure all orders are picked, packed, labeled, and staged to meet carrier pickup windows without exception Monitor wave release progress throughout the shift and adjust staffing or priorities to stay on pace Verify manifest accuracy and confirm all outbound shipments are scanned, closed, and staged correctly Escalate and resolve any WMS issues (Deposco), label errors, or carrier routing discrepancies before they cause a missed cut Confirm end-of-day shipment close-out: no open orders left in a shippable state without resolution Team Leadership and Workforce Management Supervise a team of DC associates in all outbound functions: pick, pack, QC, labeling, and shipping lanes Assign associates to work areas and tasks at the start of each shift based on the daily order profile and volume Maintain accurate attendance records; address tardiness, absences, and performance gaps in real time Provide direct, timely feedback and coaching; document performance observations and escalate to management when appropriate Motivate the team with clear communication about goals, priorities, and expectations every shift Model the behavior and work ethic you expect from your team — lead from the floor Quality Control and Order Accuracy Enforce packing standards, client-specific routing guides, and order accuracy requirements across the team Conduct random pack audits and spot checks throughout the shift to catch errors before orders ship Ensure proper packaging materials, inserts, and labeling are used per client specifications Identify root causes of quality errors (mis-picks, wrong labels, packaging failures) and implement corrective actions Track and report quality metrics to management; participate in continuous improvement efforts Productivity Monitoring and Reporting Monitor hourly pick and pack rates against daily targets; identify team members who are off pace and intervene Complete end-of-shift production reports including orders shipped, units processed, and any open issues Track associate productivity and provide data to management for performance reviews Identify bottlenecks in the workflow (slotting, equipment, staffing, WMS issues) and communicate solutions Safety, Housekeeping, and Compliance Enforce all safety rules, PPE requirements, and DC housekeeping standards in the “B” zone at all times Ensure equipment (scanners, carts, packing stations) is in proper working condition; report maintenance needs immediately Maintain a clean, organized, and hazard-free work area throughout the shift — not just at the end Ensure team compliance with all PBD SOPs and client-specific operational procedures Communication and Coordination Communicate clearly with the Outbound Manager or General Manager at shift start, midday, and shift-end on volume progress and issues Coordinate with receiving, inventory, and WMS teams to resolve order holds, inventory shortages, or pick path issues Participate in shift handoffs to ensure open issues, priorities, and pending work are communicated to incoming supervisors Flag client compliance risks (missed cuts, routing errors, packaging non-conformance) immediately to management Qualifications 1+ year of experience in a warehouse, fulfillment, or distribution environment Demonstrated ability to lead and motivate others, even informally (lead associate, trainer, team lead experience counts) Strong sense of accountability — you follow through, meet deadlines, and own your results Ability to read, communicate, and document clearly in a fast-paced environment Comfortable working with warehouse technology: handheld scanners, WMS systems, basic computer functions Physical ability to stand, walk, and work on the DC floor for the full duration of the shift Preferred Experience in eCommerce fulfillment operations (small parcel, carrier compliance, parcel manifesting) Prior experience using Deposco WMS or similar warehouse management system Familiarity with carrier routing requirements (UPS, FedEx, USPS, Amazon) and shipping deadlines Experience tracking productivity metrics and communicating results to management Associate or Bachelor's degree in Business, Operations, Logistics, or related field — or equivalent experience Second Shift 2 PM – 10:30 PM; Sunday required