Deployment Specialist

Job SummaryThe Deployment Specialist is a core member of Steelhead's Customer Success organization, supporting deployment, customer support, and customer outcomes across all capacities. You will work alongside Deployment Leaders on configuration and training tasks — both internal and external — while continuously building your product knowledge and customer communication skills. This role is ideal for someone who is eager to learn, driven by continuous improvement, and excited to make a meaningful impact at a fast-moving technology company serving the manufacturing industry.ResponsibilitiesSupport the Customer Success organization (deployment, customer support, and customer outcomes) in all capacities, largely comprising of configuration and training (internal and external) tasksTravel to customer locations to support the Customer Success organizationUtilize and align tasks/work with the Training Matrix to build product knowledge and customer communication experience.Consistently pursue continuous improvement opportunities in the deployment process, tools, cross functional collaboration, customer training, etc.Respond to customer phone calls, text messages, and emails promptly; provide critical knowledge and technical support.Build relationships with customer contacts to create advocates of Steelhead. Generate trust and credibility at multiple levels in existing accounts.Steelhead's Core ValuesOur core values define who we are and how we work together to drive success. These values guideevery interaction — with customers, our internal team, industry partners, and the public. They serveas our foundation when making decisions, overcoming challenges, and striving for excellence. As amember of the Steelhead team, we expect you to embody and uphold these values in your daily work:Customer Obsession – Create dream outcomes for customers.Relentless Curiosity – Understand from first principles.Integrity – Everything we do is built on trust.Ownership – Success is not an accident.Conviction – Whether you think you can, or you think you can't, you're right.Required QualificationsPersonal and professional profile aligned with Steelhead's core valuesAbility to travel to customer sites; travel varies but can be 25%–50% of timePreferred QualificationsCollege ExperienceWork Experience in a manufacturing EnvironmentSaaS or tech experienceLocation1 Position Open in office in Brighton, Michigan1 Position Open remotely in Houston, Texas