Patient Services Specialist II for GI in SW Portland

Job DetailsDescriptionMake an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring PurposeJoin us at The Oregon Clinic as a full-time Patient Services Specialist II. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs.Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology West Clinic receive the highest value care tailored to their needs.Using excellent customer service and communications skills, your primary duties in this phone-based role include: Primarily responsible for high-volume checking in and out of new/established patients.Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests.Works with all departments to ensure smooth scheduling of patient testing, procedures, and other pre-surgery requirements. May include pre-authorizations, appeals, and testing schedules outside a TOC facility.Performs front office duties as necessary including medical records requests, answering telephones, and providing information.Obtaining and completing insurance information.Updating records as needed.Other administrative duties and responsibilities as assigned.SalaryHiring range, based on experience and credentials:Level II: $21.55 - $29.16 per hour.Workdays: This role is located at Peterkort Centre. Typical hours are Monday-Friday, (7:00 am - 3:30 pm).Qualifications that support success in this role are based on education, experience, and values including: Minimum of two (2) years of previous medical front office experience is required. Specialty care GI experience is a plus! Minimum of one (1) year of experience in surgery or other complex scheduling is strongly preferred. Prior EMR Experience is preferred. Epic experience is a plus!Familiarity with insurance and referral processes.Knowledge of medical terminology and office procedures.Demonstrated ability to initiate, work independently, and effectively multitask.Excellent attendance and work ethic.Positive attitude and desire to be a team player.Ability to communicate professionally and effectively with patients, physicians, and other team members.A commitment to patient-focused care, privacy, and safety.This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!Premium BenefitsHealthcare: Employee is 100% covered Medical, Dental, and Prescription InsuranceFinancial Wellbeing: Generous 401(k) plan and Flexible Spending Account optionsWork-Life Balance: Paid Time Off plus 8 paid holidays annuallyWellness Support: Robust wellness program and employee assistance servicesCommuter Benefits: 70% of Tri-Met transit pass coveredAdditional Perks: Employee discounts and optional benefits like Pet InsurancePatients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.Dedicated to providing the highest value care tailored to the needs of each unique patient.Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.Our CommitmentsDiversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.