Customer Sales Specialist
About NativePathAt NativePath, we believe the Standard American Diet is a major contributor to preventable health conditions such as heart disease, diabetes, and neurological disorders. That’s why we blend Ancestral Wisdom with Modern Science to provide over 40 natural supplements, wellness challenges, and free courses that help people restore and reset their health. Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being.If you enjoy cultivating lasting relationships through meaningful sales, genuinely care about others’ health, and embrace a wellness-focused lifestyle, you’ll fit right in!Position OverviewWe are seeking a Customer Sales Specialist focused on driving sales by converting opportunities across abandoned carts, declined transactions and providing expert product knowledge. In this key revenue generating role, you will guide purchase decisions and remove friction from the buying process. You will represent the frontline of our business, using effective communication and a customer first attitude to maximize conversions while delivering a seamless experience. The ideal candidate is driven by results, is proactive, and skilled at turning hesitation into confident purchases.Key ResponsibilitiesCart Abandonment RecoveryMonitor and track abandoned shopping carts to identify recovery opportunitiesProactively engage customers via phone, email, or SMS to encourage purchase completionAddress concerns and provide solutions to overcome purchase obstaclesDecline Resolution & Payment SupportFollow up on declined payment transactionsAssist customers in resolving payment issues and exploring alternative methodsCommunicate clearly and empathetically with customers experiencing payment difficultiesProduct Knowledge & Sales SupportMaintain a deep understanding of the product catalog, including ingredients, benefits, and promotionsEducate customers on product recommendations tailored to their needsStay updated on new product launches and industry trendsIdentify upselling and cross-selling opportunities to maximize customer satisfaction and salesCustomer Service & EngagementProvide exceptional support via email, SMS, and phone to ensure a positive customer experienceHandle inquiries about products, orders, shipping, and company policies with accuracy and professionalismMaintain brand voice and build strong customer relationshipsQualifications3+ years of experience in a remote sales or revenue-generating customer facing roles. Strong verbal and written communication skills with a customer-first approachExcellent problem-solving abilities and attention to detailFamiliarity with e-commerce platforms, CRM systems, and payment processing toolsAbility to multitask, prioritize, and thrive in a fast-paced environmentComfortable with outbound calling and proactive customer engagement from a daily list of leads. Why Join Us?Competitive Pay: $18/hour + commission structure for top performersFully Remote: Work from the comfort of your homeComprehensive Benefits:Medical, Dental, and Vision Insurance401K Match & Life/AD&D InsuranceShort-Term Disability CoverageWellness Perks:Free NativePath products every monthGym membership reimbursementWork-Life Balance:17 days PTO + 9 paid holidays + 1 Floating HolidayEnergizing Monday Culture Calls to start your week on a positive noteCareer Growth & Development:Tiered coaching and mentoring programs to expand your skillsOpportunities for advancement within the companyTeam Connection:Company retreats at incredible locationsA supportive team that values collaboration and innovationTechnology RequirementsAs a bring-your-own-device company, all team members must provide:PC or Mac with broadband internet (minimum 16GB RAM)Broadband internet (minimum 100 Mbps)Wired headset with microphone and noise cancellationDual monitors (Highly recommended)Work Schedule40 hours per week (day shift)Call Center operates 8:00 AM – 5:00 PM CSTRotating Saturday coverage requiredOur Hiring ProcessWe value efficiency, so our hiring process is streamlined:Video Interview (Hireflix) – A quick, three-question recorded introductionVideo Call with Hiring Team – If your video aligns with what we’re looking for, we’ll meet ASAP!Offer & Onboarding – If it’s a great fit, we move fast to bring you on board!All employment offers at NativePath are contingent upon a clear background check.We’re excited to meet you; it’s time to find your path! 🚀Powered by JazzHRuNwrlKv8Ba