Front Services Supervisor

DescriptionJob Overview:The Front Services Supervisor is responsible for the overall performance of Valet and Bell operations ensuring that the guest experience is positive and memorable.Purpose:Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.Value System:Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.Duties and Responsibilities:Projects a positive imageGreets all guests and team membersSchedules team members to ensure excellent level of service to the guests while maintaining and controlling labor costs; Understands and manages within budgetary guidelinesAuthorizes PTO and administers payrollSupervises team members including maintaining proper employee relations and recognition, evaluating performance and administering discipline when necessaryRecruits Front Service staff, screens applicants and conducts auditions for employmentActively coaches, mentors and develops team membersEnsures AAA Four Diamond service standards are being met consistentlyProvides AAA Four Diamond service levels necessary to meet and exceed guest expectationsKeeps staff informed of pertinent informationLiaises with other departments as operational issues ariseSupports front line staff in dealing with guest problems and concernsAssists front line staff as necessary with parking and retrieving vehicles, delivering luggage, etc. Ensures that claims are minimized by staff’s adherence to established proceduresLimits the number of accidents and injuries by actively promoting job safetyAssists in the procurement of operating supplies and equipment (OS&E)Assists in the development and training of departmental policies and proceduresOther duties & responsibilities as assignedJob Requirements:(please ensure you meet the listed requirements prior to applying)Must be twenty-one (21) years of age or olderAssociate’s Degree in Hotel, Business or Related field-requiredORTwo (2) years’ Supervisory experience-requiredOROne (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department–requiredORTwo (2) years’ experience in the hiring position’s Department-requiredMust successfully pass a timed math skills test-requiredGood writing and verbal communication skills required (skills test will be administered) -requiredExperienced with Microsoft Office and other hotel related softwareMust successfully pass job interview, including a guest service auditionMust be able to lift and carry up to 50 lbsWilling to work odd and irregular hours including holidays, weekends, and nights (3rd shift)Outgoing, friendly, helpful personality and positive attitude is requiredMust be able to stand and walk for entire shiftBe able to run when parking and retrieving vehiclesMust be able to endure outside elements/conditions – heat, cold, wind, rain, etc. Any DUI conviction within the last three (3) years will disqualify any applicantAbility to safely operate both manual and automatic transmission vehiclesMust be able to work effectively in a fast paced, high volume environmentAble to operate standard office equipment – phones, computers, etc. Must possess and maintain a valid state driver’s licenseMust be in good physical condition and able to pass a physical fitness testWilling to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positionBase Pay:Pay range - $22.40 - $30.38 (The base pay will depend factors such as experience level and skillset.)Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.