Deputy Chief Information Officer

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Reporting to the Chief Information & Technology Officer (CIO), the Deputy Chief of ITS is responsible for overseeing the successful execution of IT-related initiatives that strengthen district-wide IT services while enabling CPS to operate more efficiently. This position will provide leadership and expertise in areas including ITS enterprise management and operations, and will ensure the organizational effectiveness of infrastructure services. The Deputy Chief of ITS will lead and manage a team of highly motivated IT professionals, represent the CIO in times of absence, and will function as the ITS organization’s chief of staff.The Deputy Chief of ITS will be held accountable for the following responsibilities:Provide Organizational Vision, Advising, and Strategic PlanningServe as the organizational lead in the areas of IT strategic direction, organizational effectiveness, contract and vendor management, administration, finance and department-wide communications.Advise the CIO and function with high-level decision-making authority on behalf of ITS and the CIOCollaborate closely with the CIO to develop and implement the ITS organizational vision and strategic and operational plans, aligning IT priorities and actions in support of District-wide goalsOversee and provide guidance on numerous ITS cross-department initiatives to ensure collaboration, financial planning, and project deliveryAdvise ITS department leaders, offering guidance and providing organizational perspective on departmental planning efforts, remediating escalated issues as neededServe as an escalation point for 3rd party vendors, and collaborate as needed to enhance services based on user evaluations and other quality measures; assist with the development and communication of processes for valuing IT servicesDevelop, propose, enhance and execute on IT-related initiatives that will strengthen District-wide IT services and increase organizational efficiencyManage Infrastructure Operations, Planning, and PeopleProvide direct management and oversight to ITS functions and teams, including but not limited to:Network Services, Client Systems, Telecommunications Services, Enterprise Server OperationsSupervise, develop, and manage the performance of employees across multiple teams and functionsEnsure Infrastructure functions and teams are aligned to ITS strategic and operational plans, and meet the necessary functionality, quality, customer service, and skill/competency requirements for successDrive and oversee ITS financial planning and strategy; maintain accountability for the organization’s operational budget, encouraging ITS leadership to identify opportunities for cost savings as a practiceProvide direct oversight over staffing changes and requests, ensuring resources are justified and best aligned with services that advance organizational goals in support of CPS needsContribute to and support the department’s people priorities and objectives regarding people leader effectiveness, engaging employees, and enabling others to performManage ITS Senior Staff meetings and chair the meeting in the absence of the CIO or as otherwise requestedRecruit, onboard, and coach staff to ensure robust learning and career development consistent with CPS’s values and missionStrategic Governance Council Leadership, Board Briefings, and Budget PlanningStaff the ITS Strategic Governance Council (ITSGC), working closely with executive leadership to anticipate and plan for future ITS needs (over multiple years), assisting in portfolio prioritization and the allocation and management of CPS information systems ITS Annual Fund and IT Capital Fund.On behalf of ITS, manage the monthly CPS Board of Education Briefing process, Public Briefing, and presentations to the Board of DirectorsRepresent ITS in Internal and External CollaborationsCoordinate a variety of ITS cross-functional teams enabling continuous improvement, guiding the identification of goals and objectives, and monitoring progress toward deliverablesEstablish, enhance, and maintain effective relationships and communication with all CPS constituents, community stakeholders, regional and national IT associations, and vendors (E.g., Great City Schools, Oracle, Google, sister agencies, other PreK-12 educational institutions, etc.)Establish communication channels and other resolution mechanisms to maximize desired results and minimize any potential conflictRepresent ITS on a variety of District-wide and/or C-level committees and enterprise governance councilsConsult with external technology experts to identify emerging IT trends and opportunities and evaluate them within CPS and ITS’s strategic directionOther duties and workstreams as assignedIn order to be successful and achieve the above responsibilities, the Deputy Chief of ITS must possess the following qualifications: Education Required: Bachelor’s Degree in Computer Science, Information Technology, Business Management, Infrastructure Engineering, Project Management, or a related field from an accredited college or university is requiredMaster’s degree in Business Administration, Information Systems or related advanced degree is preferredRelevant professional designations/certifications such as IT Infrastructure Library (ITIL), Project Management Professional (PMP), Enterprise Resource Planning (ERP) certifications, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+, (ISC)2 Certified Secure Software Lifecycle Professional, preferredExperience Required: Minimum of ten (10) years of professional IT leadership experience in enterprise resource planning, infrastructure, cybersecurity, and operations, including the following, is required:Minimum of five (5) years of formal leadership experience in a manager/supervisor role leading a team of direct reports within a complex IT organizationExperience within a large, urban K-12 school district or Higher Education setting is strongly preferred.Minimum of twenty (20) years of the experience above, including seven (7) or more years of IT leadership and/or senior leadership experience, preferredOther RequirementsLocal and Domestic travel (E.g., traveling to different CPS locations, attending conferences with Academic Chiefs, etc.) required up to 10%Knowledge, Skills, and Abilities: Excellent interpersonal, verbal and written communication skills, including the ability to facilitate presentations to senior-level professionals, technical and non-technical audiencesAbility to develop deep knowledge of IT in a K-12 education environment as well as the District’s business units and functions, building both horizontal and vertical relationships with business departments and IT leaders that deliver business impactStrong leadership and team building skills, e.g. ability to develop high performing teams united around a clear vision for serving schools and achieving student successExpertise in leadership development; ability to coach directors and managers toward excellence and build the capacity of technical teamsAbility to contribute to the people priorities and objectives regarding people leader effectiveness, employee engagement, and enabling others to perform.Ability to articulate a vision, set high standards, and effectively guide teams and stakeholders in the realization of expectations setEffective strategic planning capabilities, including the ability to establish long-term vision and goals, and align/manage activities toward goal fulfillmentKnowledge of operations, budget/finance, management and organizational developmentAbility to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support organizational successHigh levels of IT expertise, integrity, honesty, credibility, exceptional judgment, and the courage to make difficult yet necessary decisionsFamiliarity, and a thorough knowledge and understanding of:IT management, infrastructure, operations, and service delivery across multiple business areasA broad range of IT products and servicesAbility to define problems, analyze data, and outline valid conclusions and action stepsStrong understanding of the ways IT decisions may impact operations; ability to advise on the potential outcome of critical decisions, develop and implement strategies for communicating these decisions and achieving desired resultsCommitment to diversity, equity, inclusion, and serving the needs of a diverse School-district communityCapable of following Company policies and practices while representing CPS in an ethical and professional manner in all interactions with employees, governmental agencies, vendors, contractors, suppliers, students, and the Chicago communitySkilled in the use of Microsoft Office (Word, Excel, PowerPoint) and Google WorkspaceConditions of EmploymentAs a condition of employment with the Chicago Public Schools (CPS), employees are required to:Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.