Director of Operations

Location: Remote / Road WarriorMust reside within the Northeast Triangle: Boston – Philadelphia - New JerseyTravel: 75%+ (National travel required)THE OPPORTUNITYWe are looking for a Director of Operations to be the tactical right hand to the COO. This is not a desk job and it’s not theoretical. This is a roll-up-your-sleeves, boots-on-the-ground leadership role for someone who loves being in the field, fixing what’s broken, and leaving things better than they found them.You’ll live on the road, help integrate new acquisitions, standardize how work gets done, and act as the critical bridge between the technicians in the field and the executives driving growth.If you’re the kind of leader who’d rather solve problems in a shop or jobsite than from a slide deck—this one’s for you.WHO YOU AREThe Industry VetYou know your doors and docks—sectional vs. coiling, levelers vs. lifts—and you understand how commercial door businesses actually make money.The Road WarriorYou’re energized by travel and thrive in the field. Three to four weeks a month on the road? That’s your rhythm.The Bridge BuilderYou can talk shop with seasoned techs and talk KPIs with executives—earning respect on both sides and keeping everyone aligned.The FixerYou don’t just flag problems. You jump in, fix dispatch, inventory, billing, or routing issues, and train the team so it sticks.WHAT YOU’LL DOStandardize OperationsTravel to newly acquired branches (often very “mom and pop”) and help professionalize operations—dispatch, service flow, inventory, and more.Lead From the FieldCoach and mentor Branch Managers and Service Managers on running strong P&Ls and efficient, profitable service operations.Fix the Order-to-Cash CycleIf a branch is losing money due to poor billing, bad routing, or process gaps, you’ll find it, fix it, and lock in the improvement.Integrate AcquisitionsHelp blend cultures, systems, and processes—moving teams from paper to platforms like NetSuite or ServiceTitan without losing trust or morale.Champion SafetyLead a true “Safety First” culture across all field operations, ensuring OSHA and company standards aren’t just met—but lived.WHAT YOU BRING7+ years of operations leadership in the Commercial Door, Dock, or Access Control industryDeep working knowledge of commercial entry solutions (doors, dock equipment, high-speed doors)Willingness to travel 75%+ of the timeComfort with ERP/FSM systems (NetSuite, ServiceTitan, or similar) and strong Excel skillsBased in the Northeast/Midwest corridor (Boston, Chicago, DC, Philly, Cleveland, Detroit)WHY THIS IS A BIG DEALBuild the PlaybookYou won’t be maintaining the status quo—you’ll help create the national operational standard that scales this company from 100 to 500+ employees.Career-Defining RoleJoin at the inflection point. As the platform grows, your influence, scope, and career trajectory grow right along with it.Compensation$150,000 + bonusJob Type: Full-timeBenefits:✔ 401(k) + matching✔ Health, dental, vision, and life insurance✔ Flexible schedule✔ Paid time off✔ Professional development supportBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceWork Location: On the road